Testing Services Coordinator

Job ID: 251898

Location: Georgia Southern - Savannah

Full/Part Time: Full Time

Regular/Temporary: Regular

Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Armstrong Campus - Savannah, GA

Testing - Academic Success Center

The Coordinator of Testing Services is responsible for the day-to-day management of the test center, which provides efficient, reliable, and timely test administrations to current and prospective students of Georgia Southern, and other students and professionals in the community and region. The Coordinator ensures that the center adheres to the Professional Standards and Guidelines for Post-Secondary Test Centers, as adopted by the National College Testing Association (NCTA). This position delivers testing opportunities to all Georgia Southern University locations, off-site and on-site; and develops all related testing policies and procedures.

Coordinate the development, implementation, and administration of a comprehensive testing program for the University. The coordinator informs students, proctors, Test Center personnel, and other stakeholders regarding software, hardware, and testing procedures, coordinates the test scheduling process and test materials, provides and assists with training and dissemination of information, coordinates efforts to improve and refine usage of the Testing Centers. This position reports to the Director of the Academic Success Center.

• Ensure the hiring and employment of personnel.

• Supervise the selection, training, coaching, counsel, and evaluation of the staff (testing specialist, graduate assistants, and student assistants).

• Provide personnel training and work direction for assigned staff.

• Ensure that staff and operations adhere to the NCTA standards.

• Actively manage the overall testing program and procedures.

• Develop office policies and procedures.

• Continuously evaluate the overall testing program, processes, and staff.

• Develop and implement improvement processes and procedures.

• Serve as administrator of record with test companies.

• Review and negotiates testing contracts and agreements.

• Consult with the Legal Affairs Office on testing contracts and agreements.

• Uphold procedures to ensure exams are proctored according to required policies.

• Oversee the administration of all exams offered.

• Coordinate various aspects of the Testing Center, including maintaining the website, test registration and availability, scheduling of exams, maintaining a budget, developing the testing schedule to meet the needs of all exams required, coordinate with other areas on campus to ensure exams are being offered to the campus.

• Coordinate and prepare testing sessions and schedules staff coverage; communicate and publicize testing schedules; coordinators special testing facilities; answer telephones and emails, schedule test appointments, greet testers; provide informational materials and respond to questions concerning testing issues; operate a variety of office and computer equipment; use current computer software in the performance of duties; order and receive test materials/office supplies for the testing office.

• Utilize knowledge and understanding of admissions standards to ensure full compliance with University and external policies, as well as in recommending and implementing measures to improve student academic success.

• Ensure the test security of all exams and monitor the testing rooms at all times.

• Research and assess the testing needs of the region and the implementation of new testing software/exams to offer that will benefit the campus community and the regional area.

• Compile and distribute testing data and results to the appropriate offices.

• Collaborate with Admissions pertaining to dual-enrollment admissions and non-traditional testing along with regular admissions.

• Collaborate with coordinator on Statesboro or Savannah to develop standard practices and policies (when possible) and reports.

• Update and process all testing fees through TouchNet and process all financial transactions.

• Monitor finances and maintains appropriate records (financial, test tracking).

• Monitor the testing budget and forecasts budget needs.

• Troubleshoot all technical issues with computer testing.

• Install and update testing software.

• Masters degree

• Three (3) or more years of related work experience

• Experience with computer networks and integrated applications.

• Experience with assessment instruments at the college level.

• Knowledge and experience in FERPA, student development theory, and admissions/records.

• Familiarity with student information systems, preferably BANNER.

$49,400 - $52,500

• Resume

• Cover Letter

• Two (2) Professional References

• Consistently exhibit engaging customer service

Ability to work well in a diverse and inclusive environment through commitment to equity, diversity, and inclusion

Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

• Ability to maintain confidentiality and secure sensitive information

• Ability to work independently and collaboratively

• Ability to manage multiple projects simultaneously and meet deadlines

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

• Effective communication (verbal and written), organizational and human relations skills

Open Until Filled

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at mailto:hrservice@georgiasouthern.edu?subject=Job%20Opening%20Questions.

For technical support, please call the Shared Services Center at (877) 251-2644 or mailto:oneusgsupport@usg.edu?subject=Job%20Opening%20Questions.

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation

Georgia Southern University is a Tobacco and Smoke-Free Community

Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.

• Must be able to perform duties and responsibilities with or without reasonable accommodation

• Work generally performed in office environment

• Workweek may often extend beyond 40 hours to evenings and weekends

• Travel required

• Required to use hands to finger, handle, or feel and talk or hear

• Stand; walk and sit; reach; and climb or balance and stoop and kneel

• May be required to maneuver items weighing up to 15 pounds with or without reasonable accommodation

• Required to observe testers in the testing rooms, inspect items admitted into the testing rooms, and key in passwords to access exam software

• Position of Trust + Edu

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