Social Worker/Case Manager: Child/Youth CCS Service Facilitator
Provides information referral, case management and direct services to children who experience severe emotional disturbance and/or any combination with physical disability pervasive mental illness, and/or developmental disability and are in need of comprehensive community services in order for them to remain in or return to non-institutional settings. Primary responsibility will be in the Comprehensive Community Services program, while serving children dually eligible for Children’s Long Term Support Waivers.
This position also has the possibility for part time telework after successful completion of the training period.
Provides educational and informational services to consumers, their families and other interested parties, including determining eligibility for county, state and federal long-term care programs and assisting with referrals to other service providers and community resources.
Assures the application of client rights, grievance and dispute resolution processes and procedures.
Conducts objective, comprehensive assessments and reassessments of consumer need.
Develops comprehensive, cost-effective and goal oriented care plans that address primary, acute and long-term care needs.
Completes authorizations for purchase of service and obtains supervisory approval in line with care plans.
Monitors contracted services to assure high quality and the appropriate extent of services provided.
Identifies the need for and assists in the planning and development of new service resources as necessary and/or assigned.
Complies with applicable county, state and federal guidelines related to the provision of service.
Completes and maintains accurate and timely documentation according to applicable requirements, codes, contracts and policies.
Facilitates communication and maintains positive working relationships with and between consumers, informal support systems, co-workers, health professionals, courts, legal representatives, contracted providers and the public at large.
Attends and contributes to staff meetings and overall unit performance.
Provides access, allocates, monitors, and evaluates services and fiscal resources for clients.
Meets with clients on regular basis to assure a continuum of services and to judge the effectiveness of services.
Functions as part of treatment teams/multi-disciplinary teams to ensure continuity of care.
Provides assessment, support, counseling, resource coordination and advocacy for clients and families.
Provides patient and family education, support and advocacy regarding their disability.
Assists in establishing new programs to meet the needs of individuals and target groups on our caseloads.
Removes children from abusive/unsafe situations in collaboration with CPS to safe placement.
Provides advocacy and support to families in efforts to reduce the fragmentation of services, helping families cope with the wide number of providers, courts/law enforcement, other service areas within BCHSD (i.e. Juvenile Justice, Child Protective Services, Child & Adolescent Behavioral Health, Economic Support) and school representatives.
Interfaces with healthcare providers/insurers/Medical Assistance/Social Security to coordinate services.
Provides crisis intervention for the client and family members to reduce negative outcomes including teen suicides, drug/alcohol-related issues, and violence.
Coordinates services for in-home care and equipment.
Collects and analyzes patient information to help other health professions understand the unique needs of clients and their families.
Provides assistance to clients and their families who are coping with the many problems that accompany illness or inhibit recovery and rehabilitation, such as economic need, disability and lack of resources.
Minimum Qualifications Required
Education and Experience:
Bachelor’s degree in social work or related human services field, Master’s degree preferred, plus a minimum of one year experience within the last five years working with children who experience severe emotional disturbance and chronic and pervasive mental illness is preferred.
Licenses and Certifications:
Valid Wisconsin Driver's License
State Social Worker Certification preferred
CCS Certification, or within 90 days of hire
Knowledge, Skills & Abilities
Knowledge of casework principles and methods, family dynamics, human development and behavior.
Knowledge of dynamics involved in community and institutional care for persons with long term care
Knowledge of social work interviewing principles and techniques.
Knowledge of client rights, grievance and dispute resolution processes and procedures.
Knowledge of laws, codes, procedures and policies pertaining to child protection and the court system.
Knowledge of state and federal laws, codes, procedures and policies pertaining to funding sources,
Comprehensive Community Services, Child Welfare, and WI Long Term Care program
Knowledge of community resources and utilization.
Knowledge of needs and dynamics of target group members.
Ability to identify and assess human problem situations.
Ability to establish priorities for service intervention and to consider alternative treatment plans.
Ability to work independently.
Ability to use authority constructively.
Ability to be decisive and to make sound decisions under the pressure of crisis or emergency situations.
Ability to plan and organize work to meet deadlines and to make effective use of time.
Ability to establish and maintain positive relationships with consumers and their family members, staff, contracted providers, and the public.
Ability to communicate effectively both orally and in writing.
Ability to work the required hours of the position.
Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.
Intermittent standing, walking and sitting; occasional driving.
Field work requiring face to face and collateral contacts located in home and community based settings.
Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
Occasional bending, twisting, squatting, climbing, reaching, and grappling.
Communicating orally in a clear manner.
Distinguishing sounds at various frequencies and volumes.
Distinguishing people or objects at varied distances under a variety of light conditions.