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Product Experience - Intern

This position is an exciting opportunity for a Computer Science student to do work that combines practical on-the job experience, technical learning, and professional development. The intern will work on defining and implementing a formal process for integrating customer feedback during new product development. The intern will be responsible for developing an engagement model with customer partners which includes conducting customer interviews via surveys and questionnaires, demonstrating concepts and prototypes to customers, observing customer behavior and other product experience related research methods. 
The responsibilities of this position include, but are not limited to, the following: 

  • Conduct research on user experience research methods including industry best practices like user interviews, surveys, contextual inquiries, focus groups, concept testing, usability testing and others. 
  • Assist in planning and conducting user research studies, such as interviews, remote usability sessions, surveys, questionnaires, prototype demonstrations and others. 
  • Develop actionable insights from user research studies. 
  • Design a framework for formally incorporating user research studies with customer partners as a part of new product development. 
  • Responsible for defining the problem and go over possible solutions and strategies.   
  • Ability to implement solution and report findings. 
To select this job as one of interest to you, at a minimum, you must have the following: 

  • Currently enrolled undergraduate or graduate college student attending an accredited program working towards a BS or MS degree in computer science and returning to the program upon completion of the internship
  • Able to work Full-Time in Summer 2023
  • Comfortable working in a mostly remote setting but able to work onsite in Rogers Park, Chicago, IL, when required.
  • Proficiency in one or more programming languages like Java, C++, C#, C, and one or more scripting languages like Javascript, Python, Ruby. 
  • Working knowledge of UI/UX design principles, user-centered design perspectives, wireframes, prototyping, user flows, user story mapping, low/high fidelity sketches and design specifications. 
  • Ability to handle multiple tasks in a constantly changing environment.

  • Occasional lifting of objects up to 40 pounds. 
  • Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling 
  • Work is performed in a computer laboratory and office environment