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Dock Operations Supervisor

Dock Operations Supervisor

Ketchikan Dock Operations

The Dock Operations Supervisor is responsible for planning, organizing, managing, and coordination of daily tours and collection of services provided to cruise lines and other customers. This position serves as a liaison between the company and cruise lines as well as the transportation companies. 

Summary of Essential Job Functions

  • Coordinates and manages daily tour departures and related activities
  • Work closely with our internal operational sites and partner vendors to communicate ship counts and tour allocations
  • Prepares daily schedules for Dock Representatives and ensure timely departure of tours
  • Keeps¬†detailed, accurate and precise records of ship financial and other pertinent information
  • Ensure accurate daily settling of all tour products for each ship
  • Maintain and cultivate a friendly & professional working relationship with all cruise line personnel and strengthen the relationship with the company
  • Monitor quality control of all services and products and make suggestions for improvement
  • Provides and maintains tour brochures and flyers for onboard sales
  • Must meet all other requirements set for Dock Representatives