SeaLand Internship - Fall 2017

SeaLand Internship

SeaLand is a regional, ocean transportation company dedicated to the Intra-America market and is a division of the Maersk Group. As of January 1, 2015, SeaLand commenced operations with local, knowledgeable sales and support staff positioned to serve the unique requirements of shippers in the Intra-Americas market. The trusted, re-established SeaLand brand reflects a strong tradition of customer-centric service in this trade region. The company’s infrastructure will provide service flexibility and the ability to respond quickly to changing market conditions. Over 240 dedicated personnel make up the SeaLand organization and this role will be based in our HQ in Miramar, FL.

Who we are looking for

We are looking for a pro-active individual who has the ability to challenge the status quo at all levels of the organization. Since you will have daily interaction with many internal and external customers, it is imperative that you have excellent verbal and written communication skills.

Education and Experience

• Rising undergraduate junior or senior pursuing a BA / BS preferably in business administration, marketing, finance, accounting, engineering, operations management, customer service, transportation or related field

• Or Masters student pursuing a degree in business administration, marketing, finance, accounting, engineering, operations management, customer service, transportation or related field

   

Key Responsibilities

• Create/maintain/automate standardized reporting and key performance indicators for the customer service team on a weekly and monthly basis

• Create and deliver presentations to key stakeholders on plans and strategies to grow the business

• Develop and maintain scorecards and dashboards to track performance

• Provide cross functional systems support/feedback across business units and to customers

• Train and transition on shore tasks to our support team in the Global Service Center

• Develop and maintain SOPs for standard processes

• Analyze and build financial models to support go-to-market strategies including asset deployment, new product offerings, cost savings initiatives, leading indicators, and overall performance measures

• SeaLand external website and internal sharepoint support/management

• Participate in and facilitate customer calls/training to promote the use of E-Commerce

• Accurately monitor operational developments measuring results against relevant standards, determining business drivers and explaining variances

   

*** The position is not limited to the items above and may include other responsibilities as requested by the manager. Job scope may also be adjusted during the duration of the internship based on business needs.

Technical Skills and Competencies – Required

• Strong communication skills with the ability to speak and write in English

• Ability to develop interpersonal relationships internally and externally – in person and over the phone

• Analytic mind-set – with the ability to analyze the “big picture”, review complex problems and provide solutions

• A team player with a “can do” attitude

• Pro-active individual who has the ability to challenge the status quo at all levels of the organization.

Technical Skills and Competencies – Not Required, but a plus

• Business Understanding – Shipping, Intra Americas trade, market competitors and industry trends

• Experience participating in cross-functional teams

• Ability to speak and write in Spanish

We Offer

SeaLand offers you an exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our current and new customers. We offer competitive compensation and an excellent work environment where you’re valued as part of our team. You’ll be building a strong platform for growing your future career, while delivering value to the organization by driving profitable business decisions.