Customer Support Engineer
The Company:
Kaseya® is the leading global provider of complete IT Management Solutions for managed service providers (MSPs) and internal IT organizations. Through its open platform and customer-centric approach, Kaseya delivers best in breed technologies that allow organizations to efficiently manage, secure, and backup IT. Join the company with the industry’s most comprehensive, integrated IT management platform that empowers businesses to be more efficient, profitable, and successful.
Kaseya has achieved a valuation of over $10 billion USD as well as sustained, strong, double-digit growth over the past several years. The company is backed by Insight Venture Partners (www.insightpartners.com) and TPG (www.tpg.com), two of the leading global private equity firms investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 25 countries across a wide variety of industries. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and to hear from one of our Team Leads, please visit: I Am Kaseya.
The role:
Supporting our customers is our #1 priority. If you have a desire to have a career in technology, and have strong and proven customer service experience, this opportunity is for you! You will build and expand upon our professional and quality technical support service to all Kaseya clients and ensure clients' satisfaction by meeting or exceeding customer Service Level Agreement targets and expectations. A successful candidate is expected to maintain a professional, courteous and customer-focused attitude at all times, if this is you we would love your help taking care of them!
As a team member with our corporate team, you will:
- Record support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets.
- Provide Technical Support via Telephone, Remote meetings, and Email.
- Manage multiple tasks in a fast-paced environment with competing priorities.
- Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support. Assist in interdepartmental projects to ensure target deliverables are met.
- Perform any and all other duties as assigned.
Qualifications:
- Excellent written and spoken communication, motivated, and organized
- You have a great attitude motivated, coachable and competitive, and want a successful career in the IT space.
- Must be able to work in a fast-paced environment
- Must pay attention to detail
- Positive, enthusiastic, motivated, autonomous self-starter;
- Basic familiarity with IT industry/Software a plus
Join the Kaseya growth rocket ship!
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.