Sr. UX Designer - Digital Channels
Sr. UX Designer
The Orlando Utilities Commission (OUC) – The Reliable One, an industry leader and the second largest municipal utility in Florida, is looking for a Sr. UX Designer to join the Customer Experience & Sales Division. We are looking for a skilled digital designer experienced in web, mobile design and development work with a focus in creating and providing the best user experience across all digital channels. In this role, you will design successful front end user experiences through research, analysis, design and testing for OUC digital channels. Project management experience will be a plus.
OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.
The ideal candidate will have:
- Bachelor’s degree in Digital Media Design, Visual Communications, Human-Computer Interaction (HCI), Product Design, Computer Science, or related field of study from an accredited college or university.
- Minimum of five (5) years of User Experience Design Work (including mobile), Human-Computer Interaction, Interactive Media Design, Product Management, Web Design & Development or equivalent work experience.
- Minimum of two (2) years managing projects and/or teams or leadership training through hands-on experience.
OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes to cite a few:
- Competitive compensation
- Low cost medical, dental benefits, and paid life insurance premiums with no probationary period
- Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
- Paid vacation, holidays, and sick time
- Educational and professional assistance programs;
- Paid memberships in professional Associations;
- Paid conference and training opportunities
- Free downtown parking
- Hybrid work schedule
Salary Range: $79,692 - $ 99,616 per year
Location: 100 W Anderson St, Orlando, FL 32801 USA
Please see below a complete job description for this role
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Job Purpose:
Design successful front end user experiences through research, analysis, design and testing for OUC digital channels. Utilize human-centric design solution, collaborate across teams to help create efficient, effective and desirable front end experiences by utilizing research, information architecture and visual design skills. Keep pace with digital channels standards and trends, including researching new technology, best business practices and emerging trends in order to make recommendations to management.
Primary Job Functions:
· Lead cross functional discussions on digital channels and identify areas of improvement to benefit the customer experience;
· Work with stakeholders, technical architects and other user experience practitioners to understand product and service offerings in order to design application systems (i.e. responsive web design) by focusing on navigation, content organization and interactive features that enable users to complete tasks more quickly, efficiently and with a higher level of confidence;
· Collaborations include coordinating with development and design teams to create product digital designs with intuitive routing and navigation features. Coordinate collaboration of designers, developers, IT resources and external vendors;
· Monitor and investigate the user experience of digital products/services, identify areas for improvement and enhance digital offerings to ensure meaningful interactive experiences;
· Design and maintain wireframes, process flows, user flows, personas, journey maps, functional and non-functional specifications, and prototypes to help teams understand the user experience;
· Develop and maintain user personas, journey maps, and user scenarios to understand the user and their process through the systems;
· Review and edit documents related to digital channels from a user experience process;
· Coordinate the research, analysis, development, and usability testing of the design process;
· Facilitate discovery, requirements gathering and brainstorming session;
· Conduct usability tests to identify gaps/weaknesses on digital offerings and collaborate in providing the best solutions;
· Identify and implement opportunities for improving e-Commerce development, workflows and processes;
· Maintain documentation and artifacts specific to the user experience;
· Perform other duties as assigned.
Requirements
Education/ Certification/ Years of Experience Requirements:
- Bachelor’s degree in Digital Media Design, Visual Communications, Human-Computer Interaction (HCI), Product Design, Computer Science, or related field of study from an accredited college or university.
- Minimum of five (5) years of User Experience Design Work (including mobile), Human-Computer Interaction, Interactive Media Design, Product Management, Web Design & Development or equivalent work experience.
- Minimum of two (2) years managing projects and/or teams or leadership training through hands-on experience.
Technical Requirements:
- Working knowledge of all, but not limited to, the following:
- Digital channels usage analysis tools with the objective to optimize the customer journey;
- Content Management Solutions (including Sitefinity);
- Design and prototype and the lead tools (i.e. Sketch, Axure, Invision, Figma, Adobe Creative Suite);
- Mobile-Responsive Layouts;
- Understand latest and legacy digital capabilities (i.e. mobile platforms);
- Usability testing of digital channels;
- Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
Familiarity with all, but not limited to, the following:
- Software Applications (i.e., CIS, Microsoft Visio);
- Online forms, including summarization of results collected in databases;
- Agile Project management methodology and tools (i.e. JIRA);
- Internet coding (i.e. HTML, CSS, JavaScript, .ASP net coding) and server environments;
- Other applications (i.e. IVR, Salesforce, AutoCAD) desirable;
Ability to:
- Exhibit good verbal and written communications skills;
- Work well with others in a team atmosphere;
- Strong design process and problem-solving skills
- Be creative, assertive, proactive and able to take initiative;
- Demonstrate project management and organizational skills;
- Execute good judgment and flexibility in day-to-day prioritizing of multiple tasks;
- Exhibit creative thinking skills;
- Make arithmetic computations using whole numbers, fractions and decimals, rates, ratios and percentages;
- Understand and apply governmental accounting practices in maintenance of financial records;
- Use Microsoft Office Suite (Excel, PowerPoint, Outlook, Word, etc.) and use standard office equipment (computer, telephone, copier, etc.).
OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.
EOE M/F/Vets/Disabled