Customer Service Specialist- $16/hr
We are Thankful for you! We are looking for Customer Service Associates with a passion to drive customer satisfaction. This position pays $16/hr. If this is you and you’re ready for your next destination then you have cruised to the right spot!
Apply today and shift your career into drive for tomorrow!
Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks:
- 40% off any standard Hertz Rental
- Up to 50% off holiday groceries
- Gift Card Savings
- Health & Wellness benefits
- Tuition Reimbursement
- Pet Insurance
- Career Growth with hands on learning
How to Drive your future in working with Hertz:
- Consult customers on Hertz rentals
- Ensure positive customer experience, making Hertz #1 in car rental company experience
- Peruse customers on additional services
- Strong communication and multitasking skills
- Conduct vehicle service and maintenance to ensure customer satisfaction
- Have a valid driver’s license with acceptable driving record
- Be at least 20 years of age
- High School diploma or general equivalency diploma required.
All employment is contingent on the successful completion of a background screen and drug screen,- (note: the use of marijuana will not be tested as a condition of employment).
Do you enjoy working in a customer service role? Are you looking for a dynamic and growing organization that will both challenge and reward you? If so, then this role is for you….
The primary function of the Customer Service Specialist is to provide world class service to Hertz customers calling to confirm, cancel and modify existing reservations, and book reservations. Providing Hertz clients with the best in class service is essential to achieving a high level of productivity and service.
The responsibility of a Customer Service Specialist includes:
- Convert phone shops to reservations and rentals
- Creating a positive customer service experience by listening to and identifying customer needs
- Engaging customers in a courteous professional manner
- Completing the reservations or change process expeditiously
- Providing accurate information
- Ensuring overall customer satisfaction and service
Additional responsibilities may involve the following:
- Answering general customer questions, resolving customer complaints/issues and servicing customer questions/requests on existing reservations.
- Assist customers with various post rental inquiries that involve the rental and billing process.
- Assist customers with questions and requests associated with the Hertz Gold Rewards program.
- Handle calls from customers who have a Hertz car who want to either extend or their rental or change the return time/location.
- Ensure a positive experience by efficiently handling the phone calls Hertz according Call Performance Guidelines, answering the customer's questions accurately regarding Hertz rates and services and booking, cancelling, confirming or modifying the reservations correctly in the PC Excalibur computer system.
- Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
- Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.
- Providing excellent customer service to Hertz loyalty program members by updating customer profile information as requested by callers.
- Provide excellent customer by efficiently handling the incoming calls from customers with inquiries about their billing and rental transactions.
- Develop positive customer rapport with every caller by fully demonstrating the SMILES principles on a consistent basis.
- Assist customers wanting to extend or change a reservation already in progress. This would include changing the return date, return time, and/or return location.
- Uphold company policies and standards by being knowledgeable in utilizing various resources in order to research time discrepancies, rates, mileage, etc. The goal is to achieve first call resolution of customer disputes, thus minimizing costs involving further correspondence or communication.
Support delivery services business by delivering products between businesses and local customers within assigned geographic area
- Load, transport, and deliver items to clients or businesses in a safe, timely manner.
- Ensure items are delivered in proper condition.
- Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
- Assist with loading and unloading items from vehicles.
- Adhere to assigned routes and follow time schedules.
- Abide by all transportation laws and maintaining a safe driving record.
- Prepare reports and other documents relating to deliveries, as needed.
Requirement: Must have extensive knowledge on Excel Spreadsheets & reporting