Member Communications & Club Services Manager

Member Communications & Club Services Manager

Job OverviewThe Member Communications & Club Services Manager serves as the Club Concierge and primary communication resource for Longwood Cricket Club members and guests. This position is responsible for member communications, admissions coordination, administrative support, event coordination, and maintaining accurate, timely communication throughout the Club. The position supports Board and committee activities through the direction of the General Manager.

Essential ResponsibilitiesMember Services• Serve as the first point of contact for members and guests, delivering a welcoming, professional, and service-oriented experience• Build strong relationships with members by learning names, preferences, and club interests• Respond to member inquiries and direct requests to the appropriate department or individual• Maintain a welcoming, organized, and professional reception area.

Communications & Membership• Develop, maintain, and distribute member communications across print and digital platforms, including newsletters, email, text messaging, website content, member portal updates, calendars, signage, and social media.• Ensure all member-facing information is accurate, timely, and consistent.• Coordinate all administrative aspects of the admissions process, including application materials, applicant communications, interview scheduling, onboarding, and membership records.• Maintain club databases, calendars, and member records.

Events & Administrative Support• Coordinate administrative support for club events, tournaments, meetings, and committee activities, including registrations, communications, meeting materials, event logistics, and post-event follow-up.• Prepare correspondence, reports, agendas, presentations, Board packets, committee materials, and other administrative documents for the General Manager and Club leadership.• Provide administrative support to Officers, Board members, and committees at the direction of the General Manager.• Assist with meeting technology, presentation logistics, and special projects as assigned.

Qualifications• Exceptional written, verbal, and interpersonal communication skills.• Strong organizational skills with the ability to manage multiple priorities and deadlines while maintaining exceptional attention to detail.• Proficiency with Microsoft Office Suite, Canva, website content management, email marketing platforms, social media, and club management software.• Demonstrated professionalism, discretion, sound judgment, and a commitment to outstanding member service.• Private club, hospitality, communications, membership, or event management experience preferred.