Server at Tall Grass at MMoCA

Server – Tall Grass at MMoCA

Position Summary

The Server at Tall Grass at MMoCA plays a key role in delivering an exceptional guest experience while supporting bartenders, kitchen staff, event staff, and other restaurant team members. The Server ensures that guests receive prompt, courteous, safe, and aesthetically pleasing food and beverage service while supporting the Museum’s mission and hospitality standards.

The Server must maintain professional composure in high-traffic and high-volume settings, uphold all applicable laws and internal policies, and work collaboratively with the restaurant and events teams to ensure smooth and efficient operations.

Key Responsibilities

Dining Room Setup & Breakdown

Set and prepare dining areas before each shift, ensuring tables, chairs, menus, utensils, glassware, and condiments are clean and properly arranged.

Assist with opening and closing duties, including resetting tables, cleaning service areas, and restocking supplies.

Maintain organized, clean, and presentable dining and service areas throughout the shift.

Assist with moving and organizing supplies, equipment, table settings, and other materials as needed.

Support event setup and breakdown as assigned.

Food & Beverage Service

Greet guests promptly and provide friendly, attentive, and professional table service.

Accurately take food and beverage orders and communicate them clearly to kitchen and bar staff.

Deliver food and beverages efficiently, ensuring orders are accurate and presented appropriately.

Check on guests throughout their visit, anticipate their needs, and provide refills, condiments, utensils, and other requested items.

Clear and reset tables efficiently while maintaining a clean and welcoming dining environment.

Communicate food allergies, dietary restrictions, special requests, and order changes promptly to the appropriate staff.

Monitor guest behavior and follow all restaurant policies regarding alcohol service and responsible beverage service.

Assist bartenders and other service staff as needed to maintain efficient beverage service.

Customer Service & Guest Relations

Create a welcoming, inclusive, and positive dining experience for every guest.

Respond to guest questions, requests, and concerns in a courteous and professional manner.

Resolve guest concerns when possible and promptly communicate issues to a manager when necessary.

Provide knowledgeable and accurate information about menu items, ingredients, specials, beverages, and restaurant policies.

Demonstrate professionalism, patience, and a positive attitude during busy and high-volume service periods.

Support MMoCA’s commitment to excellent hospitality, inclusion, accessibility, and a positive visitor experience.

Cash Handling & Order Accuracy

Accurately process cash, credit card, and other payment transactions.

Handle checks, receipts, discounts, gift cards, vouchers, and other forms of payment according to established procedures.

Ensure orders are entered accurately into the POS system and communicate with kitchen and bar staff to minimize errors.

Reconcile payments and complete assigned closing procedures accurately.

Maintain appropriate security and confidentiality when handling payments and financial information.

Health, Safety & Sanitation

Follow all federal, state, and local food safety, sanitation, and alcohol service regulations.

Maintain clean and sanitary tables, dining areas, service stations, and workspaces.

Follow proper procedures for handling food, beverages, dishes, glassware, and utensils.

Promptly communicate spills, hazards, damaged equipment, or other safety concerns to management.

Follow restaurant policies regarding emergency procedures, guest safety, workplace cleanliness, and security.

Maintain awareness of guest and coworker safety in crowded or high-traffic environments.

Teamwork & Collaboration

Work closely with servers, hosts, bartenders, kitchen staff, bussers, event staff, and managers to ensure smooth and efficient service.

Assist coworkers with table service, food running, bussing, restocking, and other tasks as needed.

Communicate clearly with team members regarding guest needs, special requests, allergies, service issues, and event requirements.

Participate in staff meetings, training sessions, and pre-shift briefings.

Maintain a professional, respectful, dependable, and team-oriented attitude throughout each shift.

Support special Museum events and programs as assigned.

Assist MMoCA staff with Art Fair on the Square, traditionally held the second weekend in July.

Qualifications & Skills

Required

Minimum of two years of restaurant service experience in a busy, customer-facing environment.

Strong customer service and communication skills, with the ability to remain calm and professional under pressure.

Ability to multitask effectively in a fast-paced service environment.

Proficiency with cash handling and POS systems and the ability to perform basic arithmetic.

Flexibility to work evenings, weekends, and occasional holidays.

High level of reliability, punctuality, professionalism, and accountability.

Ability to pass a background check.

Ability to contribute to MMoCA’s initiatives to expand and advance diversity, equity, access, and inclusion.

Ability to stand and walk for extended periods and regularly bend, reach, carry trays, and move supplies or equipment.

Ability to lift and move supplies, equipment, or boxes weighing approximately 25–50 pounds.

Preferred / Helpful

Experience working in a museum, gallery, cultural institution, or event setting.

Familiarity with fine wine, craft cocktails, beer, or premium beverage trends.

Experience working large-scale or high-profile events, including galas, fundraisers, receptions, or catered events.

Training or certification in responsible beverage service or alcohol awareness.

Knowledge of MMoCA’s mission, exhibitions, programs, and visitor experience.

Interest in food, beverage, hospitality, arts, and cultural programming.

Working Conditions & Physical Requirements

Work is primarily indoors but may include outdoor or mixed-venue settings, including rooftop or special-event spaces.

The position requires evening, weekend, and occasional holiday availability. The work environment may include loud music, dim lighting, crowded rooms, elevated foot traffic, and high-volume service periods.

The position requires the ability to:

Stand and walk for extended periods.

Bend, reach, lift, carry, and perform repetitive motions throughout a shift.

Carry food and beverage trays and other service materials.

Frequently lift and carry supplies, equipment, trays, or boxes weighing up to approximately 25–50 pounds.

Work in environments with temperature variations, including cold temperatures near refrigerators and ice storage and heat near bars or food-service areas.

Safely navigate crowded, busy, and occasionally dimly lit environments.

All employees are expected to follow MMoCA’s safety, security, emergency, workplace conduct, and guest-service policies.