AI Customer Technical Support Specialist
AI Customer Technical Support Specialist ( Mandarin)
AIYA Technology System LLC is a technology-based enterprise dedicated to the customization of online platforms, mobile development, one-stop website customization, and enterprise software development. With the perfect service system, comprehensive information resources, and strong marketing strength, AIYA Technology has established a creative and intelligent passionate team. Our goal is to become an excellent digital overall solution provider for the business industry. We are looking for interesting, independent thinkers and doers who can help shape the future of a forward-looking company.
"The vision has no limits!"
Responsibilities:
- Work closely with other departments, providing technical support as needed and finding opportunities to upsell
- Develop, implement, and maintain production timelines across multiple departments
- Operate different systems, such as Windows, Mac OS, Linux (Ubuntu, Red Hat, Arch, Cent OS)
- Analyze product requirements and develops appropriate programs to ensure they’re successfully achieved
- Analyze consumer needs, current market trends, and potential partnerships
- Contact potential or existing merchants via telephone or email
- Identify opportunities for new business within the market
- Arrange meetings with prospects in order to demonstrate AIYA products
- Ensure all administration relating to sales is completed effectively
- Travel as deemed necessary for business needs
- Conduct business communication refines the basic needs of customers to provide effective solutions
- Debug products and participate in system testing
*Training is provided, but experience in technical support is preferred.
What we offer:
● Competitive salary
● Generous paid time off, including sick days and vacation time
● Company Paid Holidays perks
● Ongoing opportunities to accelerate your career
● Positive work environment
● Company Recharge Days
Qualifications/Requirements:
- Bachelor’s Degree required, studies in Engineering, Computer Science or related majors preferred
- Proficiency in English and Mandarin required
- Strong communication skills, including written and verbal
- Proactive and independent with the ability to take initiative and multitask
- Business and solution experience preferred
Location: 100 East Broadway 12 Fl New York NY 10002
Job Type: Full-time, 40 hours per week
Pay: $16.50 - $30.00 per hour
Ability to commute/relocate:
● Brooklyn, NY 11232: Reliably commute or planning to relocate before starting work (Required)
Education:
● Bachelor’s Degree (Required)
Experience Level:
● Entry-Level
Language:
● Mandarin (Required)
Work Location: One location
Work Schedule & Location:
100 E Broadway, 12th Floor, New York, NY 10002
Monday – Friday | 9:00 AM – 5:00 PM
5 to 6 day a week
Hr@aiya.us
Office tour link : https://drive.google.com/file/d/1RURw_Htiq9Z5HHTSQBp5dGumpRNyUL5d/view?usp=sharing
AIYA Technology System LLC 招聘启事技术支持与业务发展专员（全职）关于我们
AIYA Technology System LLC 是一家专注于企业数字化解决方案的科技公司，致力于：
网站定制开发
移动应用开发（APP Development）
企业级软件开发
SaaS系统开发
AI智能解决方案
支付系统与POS系统集成
凭借完善的服务体系、丰富的信息资源及强大的市场推广能力，AIYA Technology 已建立起一支充满创造力、执行力和创新精神的团队。
我们的愿景：
「视野无界，思创无境」The Vision Has No Limits!岗位职责
与公司各部门紧密合作，提供技术支持并发掘产品增销机会
制定、执行及维护跨部门项目时间规划
操作和维护不同操作系统，包括：
Windows
Mac OS
Linux（Ubuntu、Red Hat、Arch、CentOS）
分析产品需求并制定相应技术解决方案
分析客户需求、市场趋势及潜在合作机会
通过电话、邮件等方式联系潜在客户及现有商户
开拓新业务机会及市场资源
安排客户会议并演示AIYA产品及解决方案
完成销售相关行政工作及客户管理
根据业务需求进行出差
与客户进行商务沟通，深入了解客户需求并提供有效解决方案
协助产品调试、测试及上线工作
参与系统测试及优化项目
公司提供完整培训，有技术支持经验者优先录用。
我们提供薪资福利
具有竞争力的薪资待遇
带薪病假（Sick Leave）
带薪年假（Vacation）
公司带薪节假日
良好的晋升机会
积极友好的工作环境
公司员工关怀福利（Recharge Days）
持续职业培训与成长机会
任职要求学历要求
本科及以上学历（必须）
计算机科学、软件工程、信息技术等相关专业优先
语言要求
普通话流利（必须）
英语流利（必须）
技能要求
优秀的中英文书面及口头沟通能力
具备主动学习及独立解决问题能力
能够同时处理多个项目及任务
良好的团队合作精神
具有商务沟通、技术支持或解决方案经验者优先
工作信息工作地点
AIYA Technology System LLC
100 East Broadway, 12th Floor
New York, NY 10002
工作时间
周一至周五
9:00 AM – 6:00 PM
每周工作 5 至 6 天
工作性质
全职（Full-Time）
每周 40 小时
薪资范围
$16.50 - $30.00 / 小时
（根据经验和能力面议）
工作经验
应届毕业生可申请
（Entry-Level Position）
通勤要求
申请者需能够稳定通勤至纽约办公室工作，或在入职前完成搬迁安排。
申请方式
请将您的简历发送至：
HR@AIYA.US
1 (888) 999-6002
WWW.AIYA.US
加入AIYA，与我们共同打造未来数字化商业生态！
AI + Payment + SaaS + POS + Marketing一起创造无限可能！