Customer Service Representative
We are looking for a driven and customer-focused Customer Service Representative to play an essential role in our Customer Service and Sales Team. This position goes beyond traditional customer service — you will be responsible for guiding customers through their purchasing journey, supporting the sales team, and ensuring every interaction leads to a successful outcome. From answering product questions to finalizing sales agreements, you’ll help customers choose the right telecommunications and technology solutions while creating a seamless and positive buying experience.
Customer Service Representative Key Responsibilities:
- Engage with customers to provide product and service information, answer questions, resolve concerns, and help close sales when appropriate
- Support the sales cycle by qualifying leads, preparing quotes, and ensuring accurate order processing
- Guide customers through product/service options to recommend solutions that best meet their needs
- Finalize sales transactions, including contract completion, billing setup, and account activation
- Assist in managing customer accounts by updating information, processing service requests, and troubleshooting issues
- Collaborate with the sales team to identify upsell and cross-sell opportunities
- Ensure a high level of customer satisfaction by providing timely and professional support
- Stay current with telecommunications and technology product knowledge, industry trends, and competitor offerings
- Document customer interactions and maintain detailed records in CRM systems
Qualifications for Our Next Customer Service Representative:
- A High School Diploma or GED equivalent is required
- Previous experience in customer service, sales success, or account support (telecommunications/technology experience preferred)
- Strong interpersonal and communication skills with the ability to build trust quickly
- Proven ability to meet or exceed sales targets while maintaining excellent customer service
- Detail-oriented with strong organizational and problem-solving skills
- Ability to thrive in a fast-paced, team-oriented environment