Front Desk and Event Production Staff

Front Desk and Event Production Staff

Organization: Crowden Music Center 

Location: On-site, Berkeley, CA 

Employment Type: Part-Time 

Compensation: $19.61 - $22, commensurate with experience 

Reports To: Chief Operations Officer

About Crowden Music Center

Crowden Music Center is a nonprofit music school based in Berkeley, California, dedicated to providing high-quality music education to students of all ages and skill levels. Our Community Education program serves a wide range of students through classes, private instruction, and ensemble programs.

Position Overview

Crowden Music Center is seeking a reliable, detail-oriented, and personable individual to join our team as Front Desk and Event Production Staff. This role serves as a key point of contact for students, families, faculty, and visitors, while also supporting the behind-the-scenes logistics that keep our concerts, rehearsals, and events running smoothly. This position requires availability during evenings and weekends, as most concerts, rehearsals, and events take place outside standard business hours. The ideal candidate is comfortable balancing administrative front desk duties with hands-on event production work, and thrives in a fast-paced, family-oriented environment.

Building Supervision & Opening/Closing Procedures 

• Serve as the on-site front desk representative during assigned shifts, maintaining a visible and professional presence in the lobby. 
• Unlock and secure the building in accordance with established opening and closing procedures. 
• Conduct campus walkthroughs at opening and closing to ensure rooms are orderly, safe, and properly secured. 
• Monitor activity within the facility to ensure adherence to Crowden Community Center policies.
• Identify and promptly report urgent or critical maintenance issues to the Interim Head of Operations and the Building & Grounds Director. 

Administrative & Clerical Support 

• Provide general clerical support to faculty and staff, including printing music sheets, assembling and folding concert programs.
• Identify and report discrepancies in room bookings, lesson assignments, or event scheduling to the appropriate administrative staff. 

Communications & Front Desk Reception 

• Answer, screen, and route incoming phone calls professionally and courteously. 
• Monitor and respond to front desk–related email inquiries in a timely manner. 
• Provide accurate information regarding programs, events, policies, and general school operations. 
• Greet all visitors warmly; manage, monitor, and enforce visitor sign-in/out procedures. 

Room Reset & Facility Oversight

• Support event logistics by setting up and resetting rooms, including chair counts, music stand organization, and room setup and reset. 
• Inspect rooms to confirm they have been reset according to institutional policy; when necessary, reset rooms to ensure readiness for subsequent use.
• Document and report any recurring policy-related reset failures to the Interim Head of Operations.
• Monitor shared spaces for cleanliness, safety concerns, and general organization. Take appropriate interim action when necessary.
• Assist with maintaining back-of-stage organization and cleanliness, including surrounding equipment and tech carts.
• Ensure guests exit the building before building closing times.  

Event & Concert Production 

• Assist with setup and teardown for concerts, recitals, rehearsals, and special events.
• Assist with arranging audience seating, music stands, and chairs as needed before events. 
• Manage stage setup, transitions, and resets to ensure seamless performances for multiple event groups.
• When instructed, set up and tear down basic technical equipment (e.g., stage lights, speakers/microphones, and Meyer Sound); report any equipment failures to relevant staff and troubleshoot as necessary.
• While following proper safety procedures and in coordination with Crowden faculty and staff, move and position large musical instruments (e.g., pianos, harpsichords). 
• Assist Crowden Faculty/Staff with restoring event spaces to standard configuration following events.
• Assist with instrument load-in and load-out, helping to place instruments in the designated performance space based on staging needs or documented production needs.
• Set up camera equipment and record events as instructed by Crowden Staff. 
• Assist with reception and other food-related event services, including managing setup and cleanup, food and beverage disposal and/or storage; ability to prepare coffee and tea, receive catering deliveries, and direct food drop-offs on site as needed. 

Rental Support

• Assist with setup and teardown for rentals based on documented production needs. 
• Enforce rental policies and procedures, including, but not limited to, strict adherence to the permitted use policy and monitoring shared spaces for cleanliness, safety concerns, and general organization; take appropriate interim action when necessary.
• Document any rental policy violations, and report them to the Rental Services Manager and Interim Head of Operations.

Required Qualifications

• Excellent customer-facing skills
• Strong organizational and time-management skills 
• High attention to detail and accuracy
• Ability to manage multiple tasks and meet deadlines 
• Strong verbal communication skills 
• Excellent team player
• Proactive and solutions oriented
• Ability to communicate well across all levels of the organization
• Ability to work nights and weekends

Preferred Qualifications:

• Ability to lift between 35 - 50 lbs of equipment
• Knowledge of stage and event-related technical skills, such as managing stage lights, camera operating and filming techniques. 

Crowden is committed to creating a diverse environment and is proud to be an equal opportunity employer. We value an inclusive community of students, parents, faculty and staff, and supporters, celebrating our many differences and uniting in our shared love of music of all kinds and origins. Crowden does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Applicants from diverse backgrounds are strongly encouraged to apply.