Technical Support Specialist

Position:  Technical Support Specialist (Ref: 18575)

Location:  Harrisburg, PA USA, 17101

Salary:  $20.99/hr.

Duration:  10 Months 24 Days - Contract

Openings:  1

Deadline:  08/10/2026

Description:

***Local Candidates

***Hybrid

We are seeking a detail-oriented Technical Support & Endpoint Device Specialist with 1–2 years of relevant experience to join a Technical Services Support Team. In this role, you will work closely with Security, Network, and Application Development teams, as well as business end-users, to support, maintain, and secure client endpoint devices (laptops, tablets, and mobile devices).

Key Responsibilities

• Endpoint Management & Support: Provide daily support, troubleshooting, and maintenance for laptops, tablets, and mobile devices (iOS and Android).
• Scripting & Automation: Create PowerShell scripts for automated tasks and system reporting.
• Collaboration & Productivity Tools: Support Microsoft Teams (video, meetings, and conference room setups) and Office 365 productivity applications.
• Systems & Policy Administration: Utilize SCCM, Intune, and Active Directory Group Policies to deploy software, maintain device updates, and enforce security controls across endpoint hardware.
• Troubleshooting: Resolve hardware, software, and web browser application issues for local and mobile users.
• Documentation: Write clear, well-formatted technical documentation for end-users and tier-2/3 support teams.

Qualifications & Requirements

• Experience: 1–2 years of hands-on experience in endpoint device support and technical service management.
• Operating Systems & Endpoint Tools:
  • Expert-level support for Microsoft Windows OS in an enterprise environment.
  • Expert-level experience with SCCM and MDM (Intune) to manage Windows, iOS, and Android devices.
• Directory Services & Policy:
  • High proficiency in Active Directory (User, Group, and Group Policy Management).
• Application & Hardware Support:
  • High proficiency in installing, configuring, and supporting mobile applications on enterprise devices.
  • High proficiency in Microsoft Teams support and conference room setup.
  • High proficiency in troubleshooting web browser applications and supporting remote/mobile users.
• Scripting:
  • Proficiency with PowerShell and VBScript.
• Documentation:
  • Strong ability to compose clear, technical documentation for both end-users and technical teams.

Preferred Attributes

• Change-Oriented: Proactively generates process improvements and approaches challenges creatively.
• Customer-Focused: Exceptional communication skills with a strong commitment to courteous, timely user support.
• Problem Solver: Strong analytical skills with the ability to evaluate technical issues, anticipate obstacles, and implement effective solutions.
• Team Player: Demonstrates strong collaboration across multi-disciplinary technical teams.

Working Conditions:

• Position Title: Technical Support & Endpoint Device Specialist
• Engagement Type: Contract
• Location: Harrisburg, PA (Hybrid – First 3 months on-site, followed by a hybrid schedule averaging 3 days/week on-site)

Required / Desired Skills

• Experience troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management Required - 1 Years
• Client endpoint support for laptops, tablets, and mobile phones Required - 1 Years
• Creating PowerShell scripts for reporting and automation Required - 1 Years
• Microsoft Teams – video, meetings, collaboration support Required - 1 Years
• Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply controls to maintain security of end-point devices Required - 1 Years
• Office 365 productivity application support Required - 1 Years
• Troubleshooting desktop/laptop/mobile device issues – hardware and software Required - 1 Years
• Composing clear well formatted technical documentation for end-users and technical support teams Required - 1 Years
• Providing Microsoft Windows OS support in an enterprise environment Required - 1 Years
• SCCM and MDM to manage Windows, iOS, and Android end user devices Required - 1 Years
• Active Directory, Groups/Users/Group Policy Management Required - 1 Years
• Installing, configuring, supporting apps on mobile phones in an enterprise environment Required - 1 Years
• Supporting Microsoft Teams issues, conference room setup and support Required - 1 Years
• Supporting mobile users, laptops/tablets/smart phones Required - 1 Years
• Troubleshooting web browser application issues Required - 1 Years
• Scripting skills (VB Script, PowerShell) Required - 1 Years
• Change oriented – actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways Required - 1 Years
• Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support Required - 1 Years
• Strong analytical skills – strong problem-solving skills, can communicate in a clear manner & effectively evaluates info to make decisions anticipates obstacles and develop plans to resolve them. Required - 1 Years
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources Required - 1 Years
• Strong track record of understanding & interest in current & emerging technologies demonstrated through training, job exp. &/or industry activities Required - 1 Years