Springfield Family Supports Program Coordinator

Job Title: Springfield Family Supports Program Coordinator

Department: Family and Child Services
Reports To: Chief of Family and Child Services

FLSA Status: Exempt (Salary)
Location: Springfield, MA
Employment Type: Full-Time 

Salary Range: $60,000

About New North Citizens’ Council (NNCC)

New North Citizens’ Council is a community-based nonprofit organization dedicated to improving the quality of life for residents through education, workforce development, family support, and community services. NNCC is committed to equity, inclusion, and culturally responsive service delivery.

Position Summary

The Springfield Family Supports Program Coordinator leads the implementation of coalition initiatives that strengthen family support systems, improve access to community resources, and promote family well-being. Working closely with the Chief of Family Services, the Coordinator engages parents, community partners, and service providers to advance collaborative, family-centered strategies and ensure that parent voices inform program planning and decision-making.

Essential Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Coalition Development and Program Coordination

• Facilitate the Coalition's governance, strategic planning, and annual action planning.
• Recruit, engage, and retain parents, caregivers, service providers, and community partners.
• Coordinate Coalition meetings, workgroups, leadership development activities, and community events.
• Develop collaborative strategies that strengthen referrals, care coordination, and family support systems.
• Manage the Coalition budget in partnership with the Chief of Family and Child Services. 

Data Collection, Evaluation, and Access to Services

• Develop and maintain data collection and evaluation systems to support continuous improvement and data-informed decision-making.
• Analyze program data, identify service gaps, and prepare reports for funders, stakeholders, and community partners.
• Strengthen collaboration with DCF, Family-Based Services Networks, and other partners through data sharing and coordinated planning. 

Advocacy and Community Engagement

• Develop and implement community engagement and communications strategies that increase Coalition participation and awareness.
• Coordinate advocacy events, public forums, and stakeholder meetings that promote family-centered policies and practices.
• Ensure parent and caregiver voices inform Coalition planning, decision-making, and advocacy efforts. 

Resource Development and Sustainability

• Identify funding opportunities and assist with grant writing and proposal development.
• Cultivate partnerships with foundations, community organizations, and public agencies.
• Support fundraising and sustainability initiatives that advance Coalition priorities. 

Required Qualifications

• Bachelor's degree in Social Work, Public Administration, Human Services, Community Development, Community Organizing, or a related field, or equivalent. 
• Minimum of three years of experience in community engagement, family support services, coalition building, advocacy, or program coordination. 
• Knowledge of family support systems and the needs of DCF-involved families. 
• Experience facilitating meetings, trainings, or community engagement activities. 
• Strong organizational, project management, and communication skills. 
• Experience working collaboratively across multiple organizations and stakeholder groups. 
• Strong analytical, problem-solving, and project management skills. 
• Valid driver's license and access to a reliable, insured vehicle.
• Commitment to diversity, equity, inclusion, and family-centered practices.

Preferred Qualifications

• Master's degree in Social Work, Public Administration, Community Development, or a related field. 
• Multilingual proficiency. 
• Experience with grassroots organizing and community mobilization. 
• Grant writing and resource development experience. 
• Experience developing and supporting advisory groups, councils, or coalitions. 
• Experience working within systems-based collaborative initiatives involving multiple agencies and stakeholders. 

Core Competencies

• Leadership & Facilitation
• Community Engagement & Partnership Development
• Strategic Planning & Program Coordination
• Communication & Relationship Building
• Data-Informed Decision Making
• Cultural Responsiveness
• Professionalism & Ethical Practice

Work Environment & Physical Requirements

• Ability to travel throughout the Springfield area and surrounding communities. 
• Ability to move tables, chairs, and presentation materials for meetings and events. 
• Ability to lift and carry boxes, supplies, and program materials. 
• Ability to attend evening and occasional weekend meetings or events as required.

Equal Employment Opportunity Statement

New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.

ADA & Reasonable Accommodation Statement

NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

At-Will Employment Disclaimer

Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.