Event Operations Coordinator

RacePenguin Full-Time Job Opportunity

Position: Event Operations & Client Services Coordinator
Location: Columbus, OH
Schedule: Full-Time (Tuesday–Friday, weekend event work required with occasional overnight/interstate travel)

About RacePenguin

RacePenguin is Ohio's largest race timing and event operations company, supporting over 200 running, cycling, track & field, and cross-country events each year across the United States. Our portfolio ranges from neighborhood 5Ks to major events such as Pelotonia, Cap City Half Marathon, the OSU 4 Miler, and the Air Force Marathon.

Founded in 2013, our mission is to empower events of all sizes—from nonprofit fundraisers to large-scale endurance festivals—by delivering reliable technology, exceptional customer service, and memorable race-day experiences for athletes and race directors alike.

Position Overview

We are seeking a motivated, personable, and relationship-focused Event Operations & Client Services Coordinator to join our fast-paced and growing team. This role blends account management, sales, event coordination, and on-site race production.

It's an ideal fit for someone who:
- Enjoys building and maintaining client relationships
- Communicates clearly and professionally (written & verbal)
- Thrives in fast-paced, early-morning environments
- Is comfortable learning new technology and problem-solving in real time
- Wants to contribute meaningfully to the success and growth of RacePenguin and our largely non-profit client events

You will support pre-race planning, race-day logistics, client communication, and sponsorship/sales engagement to help deliver smooth, professional, and enjoyable events.

Key Responsibilities

Client Relationships, Sales & Account Management
- Serve as a primary point of contact for clients, ensuring their needs are met throughout the event lifecycle.
- Participate in sales conversations with prospective clients and help articulate RacePenguin's services and value.
- Create and update registration platforms and event webpages on RunSignUp.com and RacePenguin.com.
- Provide high-level customer service to clients, partners, and participants via email and online platforms.
- Assist in sponsorship outreach for RacePenguin-owned events, helping build relationships with local and regional businesses.
- Support the creation of sales proposals, event quotes, and onboarding materials for new clients.

Event Coordination & Logistics
- Learn and operate industry technology used for timing running, cycling, cross country, and track & field events.
- Lead or assist with event-day setup, including timing equipment, sound systems, course signage, and participant check-in.
- Manage race-day data entry, participant edits, and live results workflows.
- Drive company vehicles (vans, pickup trucks, and small trailers) to event locations.
- Coordinate the planning and execution of RacePenguin-owned events, including:
 - Permitting and coordination with local government agencies
 - Sponsorship acquisition
 - Volunteer recruitment & organization
 - Vendor acquisition and coordination

Office Operations & Support
- Assist with office inventory, equipment preparation, and organization.
- Perform basic upkeep to maintain a clean, efficient workspace.
- Collaborate with internal teams to ensure event materials, technology, and logistics align with client expectations.

Required Skills & Strengths
- Strong interpersonal and relationship-building skills
- Problem-solving mindset, especially in fast-paced situations
- Organizational strength with the ability to manage multiple projects simultaneously
- Excellent communication—clear, professional writing and confident verbal skills
- Microsoft Office (Excel & Word) and Google Workspace experience
- Ability to work collaboratively and lead part-time event staff

Qualifications
- Bachelor's degree or equivalent experience in sports management, business, marketing, event management, hospitality, or related fields
- Valid U.S. driver's license; ability to drive vans, pickup trucks, and small trailers
- Comfortable learning new software, timing systems, and operational workflows
- Ability to lift 50+ lbs and work early mornings/weekends
- Ability to work under pressure and adapt to changing environments

Compensation & Benefits
- Salary: $45,000 - $55,000
- Benefits: Health insurance, paid time off, retirement plan options
- Perks:
 - Employee discount at Fleet Feet Sports Columbus
 - Participation in staff appreciation events
 - Growth Opportunities

Apply Today

Join a relationship-driven, fast-growing company that brings races to life across Ohio and beyond. Help our clients grow, engage their communities, and create unforgettable race-day experiences. Please send your resume and cover letter to info@racepenguin.com