Human Resources Assistant

The Human Resources Assistant provides clerical support, performs audits, assists with recruitment and on-board, assists with the employee newsletter and provides other support, both within Human Resources and through the hospital as needed. 

Education: High school diploma or equivalent required, some college with Human Resources coursework preferred. 

Experience: Previous clerical and customer service experience preferred.

Additional Requirements: May be required to work flexible hours and overtime.

Compliance

• Understands and adheres to hospital compliance plan and code of conduct.
• Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.
• Adheres to facility, department, corporate, personnel and standard policies and procedures.
• Treats all patients, visitors, and co-workers with dignity and respect.
• Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable.  

Teamwork

• Takes initiative to helps the team, is flexible when asked to assist in other areas.
• Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations. 
• Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment.
• Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.

Customer Service

• Assumes responsibility for maintaining a clean, safe environment.  Demonstrates knowledge of the facility and services provided.
• Greets all customers in a positive manner and demonstrates sensitivity to customer’s needs. 
• Answers telephone appropriate to department guidelines and avoids excessive transfers. 
• Provides superior customer service while never crossing therapeutic boundaries. 
• Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.

Accountability

• Adheres to attendance requirements. Utilizes correct procedure for taking time off. 
• Attends departmental and staff meetings as required.
• Is accountable and shows pride in work; strives to do more than the minimum required.  Shows initiative and completes work in a timely and accurate manner. 
• Acknowledge mistakes and demonstrates willingness to learn and correct them. 
• Demonstrates passion and hustle in all work.

Job Responsibilities

• Performs clerical tasks in a timely, accurate and effective manner.
• Completes assigned audits and follows up on discrepancies as needed.
• Sets recruitment interviews, provides pre-hire screens, completes background and reference checks and documents information accurately.
• Takes initiative to gather to gather information to create an informative and appropriate newsletter to staff. 
• Assist employees with HR related requests.
• Assists with maintaining the employee files in compliance with Joint Commission standards.
• Assists with employee relations issues, including investigation and follow-up as needed.
• Assists with MD credentialing as needed.
• Provides support to other departments as directed.

Physical, Mental and Special Demands

• Ability to sit and stand (at least two-thirds of the shift) and walk (possibly one-third of the shift).
• Ability to reach above, or below waist height, kneel, bend, stoop, turn, and twist (occasionally to frequently).
• Visual ability to read charts, treatment plans, financial documents, computer screen and typewritten materials.
• Ability to frequently push/pull wheeled carts to 100 pounds.
• Ability to frequently lift and carry 10 lbs.; occasionally 20 to 50 lbs.
• Ability to work in an environment where chemicals are frequently used for cleaning, where medical and electrical hazards may be present and where dust, mist and steam are frequently generated in housekeeping tasks.
• Ability to work at a rapid pace and perform a variety of repetitive duties.