Concierge

Reports To:
Concierge Manager

Location:
Miami Beach, Florida

Employment Type:
Full-Time, Non-Exempt

Department:
Member Experience & Hospitality

Schedule:
Monday – Friday

Bilingual:
English/Spanish Strongly Preferred

POSITION OVERVIEW

The Concierge supports the day-to-day operations of the front-of-house experience by ensuring tenant requests, communications, and service needs are handled professionally, efficiently, and with exceptional attention to detail.

This role requires strong organizational skills, professionalism, multitasking ability, and a hospitality-driven mindset. The Concierge works closely with the front services team to provide personalized service while maintaining accurate communication, scheduling, and follow-through on all tenant requests and operational tasks.

CORE RESPONSIBILITIES

Tenant Service Coordination

Assist with tenant requests, service arrangements, and follow-up communication to ensure all requests are completed accurately and promptly.

Tenant Communication

Communicate professionally with tenants, guests, vendors, and team members through email, phone, and in-person interactions.

Records & Preference Management

Maintain accurate records of tenant preferences, service requests, schedules, and communication logs.

Vendor & Partner Coordination

Coordinate with vendors, contractors, and service providers regarding scheduling, arrivals, service requests, and event support.

Front-of-House Operational Support

Support daily front desk and concierge operations, including visitor registration, deliveries, tenant notifications, and general hospitality services.

Scheduling & Task Coordination

Assist with scheduling, calendar coordination, and daily operational task management to ensure smooth front-of-house operations.

Events & Programming Support

Assist with tenant events, programming, wellness activations, and special events, including RSVP tracking, vendor coordination, setup, and guest support.

Continuous Improvement

Identify opportunities to improve organization, communication, and overall tenant experience.

QUALIFICATIONS

• Minimum 2 years of experience in concierge services, hospitality, customer service, administrative support, or a related field preferred
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Experience with Microsoft Office Suite, scheduling systems, CRM platforms, or service management software preferred
• Professional demeanor and customer service mindset required
• Ability to remain organized and calm in a fast-paced environment
• Bilingual English/Spanish strongly preferred
• Reliable attendance and professionalism required

WHO YOU ARE

• Organized, detail-oriented, and dependable
• Hospitality and customer service driven
• Professional and polished in communication and presentation
• Able to multitask and prioritize effectively
• Comfortable handling confidential information with discretion
• Team-oriented with a proactive attitude

WHAT WE OFFER

• Competitive benefits package
• Monday to Friday schedule
• Onsite parking
• Employee rewards and recognition programs