Community Engagement Coordinator

Title:  Community Engagement Coordinator 

Location: Mission: Ignite Powered by Computers For Children, Inc. 

Reports To:  Site Supervisor 

AmeriCorps Program: Tech360 

Mission: To enhance educational opportunities and enrich lives through technology 

Vision: To be the community’s leading technology resource for high-need populations and those that serve them 

AmeriCorps Program Description: 

AmeriCorps members are crucial personnel needed to fulfill the goals of Mission: Ignite’s programs, blending volunteer efforts with identified organizational goals to serve as part of the Mission: Ignite team. 

As ambassadors for the mission and as part of the Mission: Ignite team, AmeriCorps members will participate in professional development and training opportunities, learning various applicable skill sets that may be useful in future careers. The members will also participate in volunteer opportunities as part of AmeriCorps cohorts and develop a network of mission-minded people in the local region. 

Community Engagement Coordinator: 

The Community Engagement Coordinator member will assist with Mission: Ignite’s community outreach and engagement process, its effectiveness, and sustainability. The member provides assistance to Mission: Ignite and to the Tech360 Program. The member will engage in the following activities: 

Communicate with host site and Mission: Ignite to identify available opportunities and needs for outreach. 

Utilize marketing tools to increase awareness of the digital divide and the Tech360 program. 

Regularly communicate with the community about the importance of tech skills. 

Will foster both new and existing relationships to discuss services and develop new collaborations. 

Will act as a liaison between the community, the host site, and Mission: Ignite 

Help host sites boost the number of Tech360 program participants 

The Tech360 Program aims to ensure community members receive on-demand tech support, relevant information to secure access to internet services and computer devices, and the opportunity to build foundational digital skills. 

There are two focuses for this position:

Community Engagement Coordinator – Customer Satisfaction

The Community Engagement Coordinator will support Mission: Ignite's outreach and operational goals by assembling creative/themed refurbished device bundles, both based on inventory and external inspiration. The member will contribute to branding and customer satisfaction efforts by creating infographics and packaging materials, distributing customer surveys, and maintaining the CRM to track outcomes. Through this blend of logistical, creative, and relational work, the Coordinator ensures technology resources reach community members in a professional and sustainable way.

Community Engagement Coordinator – Media & Donor Relations

The Community Engagement Coordinator will document Mission: Ignite's refurbishment process through photography and video, capturing device intake, refurbishment stages, bundle assembly, and inventory for organizational records and public-facing media. The member will develop donor communications and advertising materials that highlight the impact of the program, promoting device intake drives and showcasing compliance with refurbishment standards. Through compelling visual storytelling and strategic outreach, the Coordinator helps build donor relationships and community awareness around Mission: Ignite's technology mission.

Duties and Responsibilities (include but are not limited to): 

Assist with the outreach for the Tech360 program, including marketing and community awareness. 

Maintain communication with Mission: Ignite staff, host site staff, and Tech360 Program trainers & clients.  

Collaborate with Mission: Ignite and site supervisor to promote the Tech360 Program. 

Provide Mission: Ignite with documentation for outreach goals. 

Support the host site’s community outreach as needed. 

Critical Skills and Aptitudes: 

High School diploma or equivalent required 

Excellent communication skills, both verbal and written 

Must have reliable transportation and a valid driver’s license 

Basic understanding of how to use and troubleshoot common computer and mobile device hardware and software 

Creative problem-solving skills 

Proficiency in Microsoft Office (Outlook & Teams) and video conferencing 

Ability to demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in serving diverse customers, coworkers, and community 

Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and everyday online services and applications 

Program Benefits: 

Living allowance and education award based on service hours.

Training on topics including computers, technology, and Microsoft products 

Mileage reimbursements for qualifying travel 

Eligible for one‑time computer voucher or equivalent device upon completion of service criteria1 

Loan deferment and interest forbearance on qualified student loans 

You may be eligible to receive a childcare benefit if you have children under the age of 13 and serve full-time 

You may be eligible to receive healthcare through the New York State of Health: The Official Health Plan Marketplace 

Many government agencies, higher education institutions, and other employers provide benefits to AmeriCorps alumni