Standard Operating Procedures Specialist

Project Description: Standard Operating Procedures (SOP) Specialist

POSITION OVERVIEW

The Standard Operating Procedures (SOP) Specialist supports Strides in Recovery’s mission by documenting the organization’s core operational processes in a clear, organized, and repeatable manner. This role interviews staff, volunteers, and leadership team members to understand how work is currently performed across the organization and translates that information into practical step-by-step procedures, checklists, and training documents.

The SOP Specialist helps create organizational consistency, reduce knowledge loss, improve onboarding, and ensure that important functions can be successfully carried out by new team members or volunteers. This position requires strong interviewing, listening, writing, and organizational skills, along with the ability to simplify complex workflows into easy-to-follow instructions.

RESPONSIBILITIES

• Conduct interviews and information-gathering meetings with staff, volunteers, contractors, and leadership team members to understand operational workflows and responsibilities.
• Observe and document how key organizational functions are performed, including both routine and event-based activities.
• Create clear, organized, step-by-step Standard Operating Procedures (SOPs) for organizational functions such as event hosting, volunteer onboarding, race-day coordination, community outreach, fundraising support, communication workflows, and administrative tasks.
• Develop supporting materials such as checklists, templates, process maps, forms, and training guides as needed.
• Organize SOP documents in a consistent format that can be easily accessed, updated, and used by future team members.
• Identify gaps, inconsistencies, or inefficiencies in current processes and communicate observations to leadership.
• Revise SOPs as processes evolve or feedback is received from users.
• Work collaboratively with leadership to prioritize which procedures should be documented first.
• Maintain confidentiality regarding internal organizational information and sensitive participant or volunteer data.
• Other responsibilities as assigned.

QUALIFICATIONS AND DESIRED SKILLS

• Exceptional written communication skills with the ability to create clear, concise, and easy-to-follow documentation.
• Strong interviewing and active listening skills.
• Excellent organizational skills and attention to detail.
• Ability to simplify complex processes into practical instructions that can be followed by individuals with varying levels of experience.
• Comfortable interacting with individuals from diverse professional and personal backgrounds.
• Self-motivated and capable of independently managing projects and deadlines.
• Strong judgment and ability to ask clarifying questions to ensure accuracy and completeness.
• Proficiency with common office software such as Google Workspace or Microsoft Office.
• Ability to learn and adapt to new software systems and operational processes.

EXPERIENCE

• Experience writing operational documentation, training materials, procedural manuals, or Standard Operating Procedures preferred.
• Experience conducting interviews, gathering operational information, or analyzing workflows preferred.
• Experience in nonprofit organizations, operations, administration, project coordination, training, or process improvement is a plus.
• Experience creating process documentation for volunteer-driven organizations is a plus.

 

HOURS AND LOCATION

• 100% Remote. 

• Flexible schedule, minimum 10 hours/week until all SOPs have been completed. Estimated total project time: 100-150 hours.

ABOUT Strides in Recovery

Strides in Recovery is a nonprofit organization that helps newly sober individuals grow physically, emotionally, and mentally stronger so they can do their best at the hard work of recovery. We achieve this goal by

1) leading walking and running groups for people in Los Angeles County addiction treatment programs

2) facilitating participation in public running events ranging from 5Ks to marathons

3) hosting our own events that connect participants, alumni, and the recovery community.