IT Intern-SharePoint Services & Automation

We are seeking a motivated and detail-oriented intern to support the design, development, and enhancement of automated workflows within Microsoft 365. The intern will work with Microsoft 365 technologies—including Document Processing Services for Microsoft 365/Content AI, Power Automate, Power Apps, SharePoint, and PowerShell—to create intelligent, self-service content solutions that automate metadata generation, generate content reports, and enable end-users to request updates, features, reports, and other SharePoint configurations. This role combines intelligent content automation with administrative scripting and user-facing workflow design to reduce manual effort, streamline operations, build scalable digital workflows, and improve operational efficiency across the organization.

 

WHAT YOU’LL GAIN:

• Hands-on experience with Microsoft 365 automation technologies including Document Processing Services for Microsoft 365/Content AI, Power Automate, Power Apps, PowerShell, and SharePoint administration.
• Real-world experience building solutions used daily by business users.
• Exposure to automation, scripting, version control, and enterprise workflow standards.
• Mentorship and guidance from experienced IT professionals.
• A portfolio of impactful, resume-ready automation and process-improvement projects.
   

KEY RESPONSIBILITIES:

Document Processing & Content Automation:

• Build, train, and maintain document processing models (classification, extraction, understanding) using Document Processing Services for Microsoft 365/Content AI and related tools.
• Develop automated workflows using Power Automate, SharePoint, and other Microsoft 365 services to reduce manual data entry and streamline content operations.
• Create modern templates, content types, and document assembly solutions to drive standardization and improve user experience.
• Analyze existing manual workflows, identify automation opportunities, and design scalable, repeatable improvements.
• Document processes, test changes, and support deployment and ongoing optimization of solutions.

Self-Service Solutions & Administrative Automation: 

• Create user-friendly self-service interfaces using Power Apps, SharePoint, Copilot, or similar native tools to collect information and trigger automated processes.
• Develop repeatable PowerShell scripts to automate administrative tasks such as SharePoint site creation, permission configuration, and metadata setup.
• Integrate these scripts into automated workflows using Power Automate, Copilot, or other Microsoft 365 orchestration tools.
• Build workflows for common requests (e.g., external collaboration sites) that collect required inputs—such as site details, requested features, external users, and permissions—and execute the request automatically.
• Apply good software development practices including version control with Git, code commenting, documentation, and structured testing

OTHER ESSENTIAL DUTIES AND RESPONSIBILITIES -- Essential duties and responsibilities may include, but are not limited to, the following:  

• Develop and maintain city Information Architecture and Metadata Schema. 
• Support management of content systems and asset libraries i.e. lists, libraries, permissions, site design (e.g., SharePoint), ensuring version control, scalability, and reusability. 
• Audit Entra security groups to standardize membership types, naming conventions, and usage. 
• Develop and maintain documentation, knowledge articles, and change records. 
• Document administrative procedures, create internal knowledge base content, and train IT staff on M365 features as needed. 
• Troubleshooting user issues and providing technical support. 
• Identify ways to update SharePoint pages using modern web parts, layouts, and templates to improve usability. 
• Conduct user experience (UX) testing.