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Regional Operations Coordinator (PA)

Metro Sports & Entertainment Group LLC
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Core Responsibilities

Scheduling & Coverage

  • Schedule Ownership: Manage all staff scheduling via ConnectTeam, including adjustments, shift trades, and time-off requests.
  • Operational Continuity: Proactively manage planned and last-minute coverage gaps.
  • Direct Support: Step in to cover shifts personally as a Guest Lounge Operator (GLO) when required to ensure uninterrupted operations.

Staff Training & Oversight

  • Onboarding: Train new staff on company policies, operational procedures, and customer service standards.
  • Performance Standards: Enforce cleanliness, professional conduct, and operational rules across the team.
  • Conflict Resolution: Identify performance issues early, lead difficult conversations, and escalate issues to leadership as needed.

Operational & Equipment Oversight

  • Facility Excellence: Maintain high standards for lounge cleanliness and presentation.
  • Technical Liaison: Serve as the primary contact for equipment maintenance, updates, and technical repairs.
  • Hardware Upkeep: Oversee daily upkeep of consoles and PCs, ensuring equipment is updated, sanitized, and organized.
  • Reporting: Proactively track and document all operational or technical issues for leadership.

Collaboration & Program Support

  • Program Execution: Partner with the Program Coordinator to ensure seamless staffing and execution of events.
  • On-Site Support: Provide quality assurance and cost-efficient support during peak hours or specialized programs.
  • Brand Education: Educate guests and parents on Metro Esports programming, equipment, and safety policies.
  • Team Synergy: Participate in operations meetings with leadership, staff, and external partners.

Creative Leadership & Regional Ownership

  • Strategic Partnership: Collaborate with the Experience Coordinator and leadership to co-develop and localize engagement strategies.
  • Local Innovation: Lead the on-site rollout of community initiatives, tailoring experiences to regional demographics to drive repeat visits.
  • Performance Analysis: Evaluate the success of new formats and share data-driven insights to help inform broader company strategy.
  • Brand Stewardship: Act as the regional advocate for Metro Esports, ensuring a safe, engaging, and mission-aligned space for all guests.

Compensation Structure

Flat Leadership Fee: $350 per week (Covers administrative and regional oversight)

GLO Shifts: $15/hour

Special Events: Weekend Birthday Parties & Facility Rentals at $20/hr

Programs: Program-specific rates (e.g., Program Lead $20–$40/hr)

This is a part-time role (approx. 15–30 hours/week). While some administrative duties may be completed during GLO shifts, other tasks will require off-site work or dedicated on-site hours. This role offers high autonomy and creative control.