Travel Coordinator

Roane Travel Design is looking to fill the full-time position of Travel Coordinator with an anticipated start date of 01 June 2026. Please review the below details and advise if you have any queries.

Company Outline

“Like the African baobab tree, in our logo, we are strongly rooted in our core values.”

Roane Travel Design is a family-run company which focuses on creating tailor-made travel itineraries and impactful experiences for clients looking to explore some of the world's best destinations.

Founded in 2019 by Jim Roane and led by his daughter, Elizabeth, the team at Roane Travel Design are driven in their pursuit against the ‘cookie-cutter vacation’ and seek out more authentic and unforgettable experiences.

Primary Objective of the Position  

Responsible for responding to and assisting with inquiries about our company’s services and offerings. Additional responsibilities include assisting the Travel Designer with suitable travel options / destinations by customizing trips to international destinations, tours, accommodation, transport, insurance, and fares. By doing so, maximizing the agency revenue and guest satisfaction through the execution of trips planned. 

Tasks, Duties and Responsibilities  

• Responding to and assisting with inquiries about our company’s services and offerings. 
• Call, Email and Text all leads to schedule calls for the Travel Designers.
• Lead management and getting new leads to schedule calls.
• Oversee all details on clients’ travel and manage all aspects of their trip.
• Assist in coordinating and managing trip details with clients & suppliers.
• Help clients prepare for trips by assisting in pre-travel calls.
• Assist in applying for and gathering information for client visas.
• Gather feedback and information in the form of post travel calls and welcome home emails.
• Obtain and maintain detailed knowledge of all current destinations, products (including rates, facilities). 
• Maintain reservation files and ensure that all information is up to date and accurate within TripSuite and Google Suite. 
• Coordinate activities including familiarization trips, educational trips, site inspections related to potential and current booked itineraries within the RTD portfolio.  

Miscellaneous 

• Attends meetings and training when required.  
• Ensures client satisfaction by attending to their requests and inquires courteously and efficiently.
• Continuously seeks to endeavor and improve the department’s efficient operation, and knowledge of their own job function.
• Your role will include but not limited to the tasks, duties and responsibilities outlined.     
• FTO – (flexible time off). You shall be entitled to take off as much time as needed or as appropriate (“FTO”), consistent with the professional responsibilities and business needs; if you are meeting the work responsibilities; and provided further demonstrating a level of commitment and conscientiousness. 

Laws, Regulations and Policies 

Follows all applicable laws, company standards and guidelines within Roane Travel Design.

Remuneration and Benefit Details:

Competitive Salary. Payment is monthly via ACH payable on the 20th of each month. Heath insurance is provided with United HealthCare at 75% contribution from the company and 25% deduction from the employee.

In addition to the above, you will be eligible for 401k contribution after 1,000 hours with the company. After 1,000 hours, you will automatically be enrolled at 3% contribution unless you choose to opt out. Roane Travel matches 401k Contributions up to 4%.