Retail Store Manager

Bowfish is an organization that emulates, advocates, and educates on sustainable and circular business practices. We challenge industry standards on what sustainability means and pursue practices to improve those standards across all of our brands. We build, support and encourage an environment that focuses on growth and balance for our employees, and we always focus on our communities. The Garb Collection, a subsidiary of Bowfish, keeps clothing out of landfills by helping people declutter and recirculate what they no longer wear. We offer an easy way to sell unused items, make some money, and keep fashion in circulation.

The Garb Collection Store Manager plays a vital leadership role, overseeing all customer service, sales floor, and operational functions of the store. As the director of first impressions, they are responsible for creating a warm, customer-first environment that reflects our mission of sustainability, community engagement, and elevated secondhand retail. This role requires a proactive, detail-oriented, and mission-driven individual who leads by example—supporting sales staff with direction, maintaining high standards of cleanliness and organization, and fostering a positive team culture. The Store Manager is the central hub for store operations, including customer engagement, facilities upkeep, administrative communications, and digital content management, and is expected to represent the Garb Collection with integrity, enthusiasm, and care

Location + Schedule:

• Collingswood, NJ
• Tuesday–Friday: 11am–7pm
• Saturday: 10am–6pm
• Full-time (40 hrs/week)
• Must be available for weekends, holidays, and key sale/events

What You’ll Do:

• You’ll be the heart of the store: leading people, operations, and experience:
• Deliver a warm, high-touch retail experience and drive sales
• Lead, schedule, and develop a small retail team
• Oversee daily operations, inventory, cleanliness, and store standards
• Manage customer communication, rentals, and issue resolution
• Create and post engaging social media content (IG-first)
• Maintain store visuals, organization, and front-of-house systems
• Support admin tasks including email, reporting, and internal tools
• Be a key-holder responsible for coverage and store continuity

What we offer:

• $41,600 - $47,600 salary
• $2,400/year non-taxable cell phone reimbursement
• $3,600/year non-taxable HSA contribution (after 6 months, eligible plan required)
• 21 days PTO
• 401(k) with 3% match (after 1 year)
• Employee discount

Key Responsibilities

1. Sales and Floor Management

• Engage with customers on the sales floor, providing a boutique-style shopping experience.
• Manage the cash register; ensure $250 in bills and $100 in change are available at all times.
• Assist rental customers through booth setup and breakdown.
• Educate customers about the Garb Collection and our sustainability initiatives to build brand affinity.
• Monitor sales floor activity and identify opportunities to increase conversion.

2. Customer Service

• Maintain and update the daily rental check-in/out list, ensuring all renters are contacted promptly.
• Resolve customer concerns with a forward-thinking, solution-oriented mindset in collaboration with the Director.
• Foster a welcoming and supportive environment for shoppers and renters.
• Respond to all customer communications across email, text, and voicemail.
• Keep an updated customer journal and lead targeted outreach campaigns.
• Prepare rental ending invoices and coordinate accurate and timely payouts.

3. Facilities Management

• Set high standards for cleanliness and organization across the sales floor, backroom, and bathroom, including cleaning the bathroom as part of regular maintenance.
• Maintain and refresh store visuals and displays.
• Perform weekly trash removal and vacuum checks.
• Troubleshoot, clean, and update front-of-house technology and equipment.
• Conduct weekly inventory of front-desk and backroom supplies and restock as needed.
• Monitor bathroom supply levels, place orders, and resolve any maintenance concerns promptly.

4. Social Media Management

• Create and publish daily content (stories, posts, reels) that aligns with sales goals.
• Photograph, film, and edit Instagram content.
• Collaborate with the Marketing Manager on a content calendar and weekly creative plans.
• Respond to DMs, comments, and online customer feedback in a timely, brand-aligned tone.
• Track social media performance and suggest optimizations.

5. Sales Team + Culture Management

• Schedule sales staff using Sling; serve as point of contact for all scheduling needs.
• Lead onboarding and training for all new team members.
• Maintain and update the training manual, checklists, and onboarding materials.
• Encourage a culture of warmth, collaboration, and long-term customer engagement.
• Educate the team on brand voice, store policies, and sustainability mission.
• Maintain the employee birthday calendar and coordinate monthly celebrations.
• Distribute birthday cards and recognition items.
• Oversee staff productivity by assigning and following up on daily tasks.
• Delegate responsibilities effectively and communicate expectations clearly.

6. Admin team responsibilities

• Maintain shop email communications and maintain inbox organization of filing emails and keeping a clean inbox.
• Attend Tuesday TB’s. Maintain weekly updates on back-of-house operations and company culture.
• Create reports for weekly Team TB’s and support admin team with operations and staff management when needed.
• Maintain communication via teams and outlook inboxes daily.
• Actively prevent hacks by consistently reporting spam and malicious emails.
• Maintain organization of sharepoint and backend file systems.
• Updating “docs” as you use them to keep information current across our teams.
• Maintain organization of Canva files and projects.

What's Required:

Social Media Expertise
Strong background in social media management, including content creation, photography, filming, and editing. Comfortable being in front of the camera to showcase products, highlight sustainability efforts, and engage customers on Instagram and Facebook.

Sales & Customer Service Skills
Proven experience in retail sales and customer service with the ability to build long-term relationships. Skilled at educating customers on The Garb Collection’s mission, values, and sustainability initiatives while fostering a customer-first environment.

Problem-Solving & Organization
Solution-oriented mindset with the ability to resolve customer concerns quickly and effectively. Skilled at managing inventory, maintaining accurate records, and ensuring the store is consistently clean, organized, and clutter-free.

Leadership & Team Management
Experienced in scheduling, leading, and motivating a sales team. Capable of managing team culture, supporting training and onboarding, and holding both self and others accountable to results.

Community Engagement & Sustainability Focus
Passionate about sustainability and committed to reducing textile waste. Comfortable engaging with the local community to promote circular fashion and expand awareness of The Garb Collection’s mission.

Tech-Savvy & Administrative Skills
Proficient in store technology, POS systems, and digital communication. Able to maintain organized email correspondence, safeguard data, and keep shared files accurate and up-to-date.

Flexible & Detail-Oriented
Willing to handle a wide range of responsibilities—from sales and social media to team coordination and facilities management—with attention to detail and adaptability in a fast-paced, evolving environment.

Qualifications

• Experience in retail, customer service, or team management.
• Excellent organizational, communication, and leadership skills.
• Comfort with social media platforms (especially Instagram) and basic photo/video editing.
• Passion for sustainability, fashion, and community-building.
• Availability on weekends and holidays during peak retail seasons.

You’ll be a great fit if:

• You’re passionate about sustainability and committed to keeping clothing out of landfills.
• You thrive on helping customers find pieces that excite them while supporting our mission.
• You lead by example, creating a welcoming, customer-first atmosphere in the store.
• You enjoy organizing, maintaining a clean space, and creating a clutter-free environment.
• You balance patience and assertiveness when working with customers and guiding the team.
• You’re intuitive, responsive, and able to tailor your approach by reading customer and team cues.
• You combine compassion with the ability to hold yourself and others accountable.
• You collaborate naturally within a close-knit, mission-driven team.
• You’re a problem-solver who finds creative ways around challenges.
• You enjoy connecting with and contributing to a smaller, engaged community.
• You bring energy and creativity to seasonal merchandising and holiday decorating.
• You’re a self-starter who thrives in a fast-paced, evolving environment, able to switch gears seamlessly as business needs shift.
• You take initiative and ownership, holding yourself and your team accountable for results.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Bowfish Kids is an equal opportunity and affirmative action employer.