Client Experience Associate

About C&A Digital 

C&A Digital is a strategic and creative agency headquartered in White Plains, NY, with 14+ years of experience delivering innovative communications solutions for clients across healthcare, pharma, biotech, Westchester-based companies, and beyond. Our team spans Client Experience, Copy, Art, Editorial, Web Design, Video Production, and Leadership—collaborating to produce work that is both strategically sound and creatively bold. 

Position Overview 

Can be: Full Time, Part Time, Temp to Perm

The Client Experience Associate serves as a vital connector between our clients and our internal creative teams. In this role, you will support the day-to-day management of client accounts, ensure flawless project coordination, and help cultivate the trusted partnerships that define C&A Digital's reputation. You will be exposed to a wide range of disciplines—from brand strategy and copy development to video production—giving you a rich, well-rounded foundation in agency life. 

This is an excellent opportunity for a motivated, organized, and client-focused professional who is eager to grow within a fast-paced, collaborative agency environment. 

Key Responsibilities 

Client Relations & Communication 

Serve as a day-to-day point of contact for assigned clients, building strong, trust-based relationships 

Prepare and distribute clear, accurate client-facing communications including meeting agendas, contact reports, and status updates 

Assist in onboarding new clients and ensuring a seamless start to each engagement 

Proactively identify and communicate any client concerns, escalating when appropriate 

Project Coordination 

Partner with the Client Experience team to manage project timelines, budgets, and deliverables 

Track project milestones and flag risks to keep work on schedule and within scope 

Coordinate internal workflow between creative departments to ensure smooth handoffs and efficient production cycles 

Manage and maintain project management tools and shared documentation 

Support the routing and trafficking of projects ensuring they meet client specifications and compliance requirements 

Maintain accurate version control and timelines for all projects 

Strategic Support 

Participate in discovery sessions and help translate client objectives into clear internal creative briefs 

Support account leads in preparing presentations, proposals, and performance reports 

Conduct secondary research to support campaign planning and client strategy 

Agency Operations 

Assist with trafficking and routing of creative and strategic assets through review and approval cycles 

Maintain up-to-date records within agency systems (status docs, asset libraries, contact databases) 

Contribute to a positive agency culture by being a collaborative, solutions-oriented team member 

Qualifications 

Required 

Bachelor’s degree in marketing, communications, business, or a related field 

Recent college graduate or up to 2 years of experience in account management, client services, project coordination, or a related agency or marketing role 

Exceptional organizational skills with a demonstrated ability to manage multiple projects simultaneously 

Strong written and verbal communication skills; professional poise in client-facing settings 

Proficiency with project management tools and Microsoft Office / Google Workspace 

High attention to detail and a proactive, problem-solving mindset 

A collaborative spirit and adaptability in a dynamic, deadline-driven environment 

Preferred 

Prior agency experience, particularly within a creative or digital marketing environment 

Familiarity with healthcare or pharmaceutical marketing is a plus 

Experience with CRM platforms or media trafficking tools 

What We Offer 

A collaborative, supportive agency culture where ideas are valued at every level 

Exposure to a diverse portfolio of national and global brands across industries 

Mentorship from experienced professionals 

Opportunities for professional growth and advancement within a growing agency 

Competitive compensation and benefits package 

Hybrid work schedule (Tuesday-Thursday in-office) based in White Plains, NY 

How to Apply 

Interested candidates should submit a resume and brief cover letter to: 

hello@cadigitalny.com 

Please use the subject line: Client Experience Associate – [Your Name] 

C&A Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.