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Broadcast Technical Support Engineer

Bitcentral is seeking a Technical Support Engineer to join our team in Newport Beach, California. Our engineers provide support to television stations across the country, troubleshooting both software and hardware issues.

The ideal candidate will be technically focused, detail oriented, and an excellent communicator, with a strong commitment to delivering exceptional customer service. Perks and Benefits:

· Full time career opportunities

· Medical, dental, vision, and life insurance

· 401K after eligibility after 90 days

· Paid vacation time

Position summary:

Technical Support Engineers are responsible for responding to and resolving client technical issues in a timely, efficient, and professional manner. Responsibilities also include documenting all issues, performing technical troubleshooting, providing root cause analysis and resolution, and creating knowledge base articles. Requirements:

· Ability to provide excellent customer service while managing multiple phone calls and email correspondence

· Strong communication skills

· Ability to write reports, business correspondence, and procedural documentation

· Ability to track and report discrepancies

· Advance knowledge of current window operating systems: (Windows Server 2012, 2016, 2019, 2022, 2025 etc.)

· Advanced experience with Sony switchers, NRCS, NLE systems, AWS, macOS, Windows, and Linux

· Experience with SQL and MySQL

· Working knowledge of broadcast electronic equipment, including theory, design, and maintenance

· Knowledge of television production, postproduction, studio operations, and remote production environments

· Strong understanding of IT infrastructure and data networking as it relates to broadcast environments

· Adaptability and efficiency are essential qualities for success in this role

· Schedule flexibility required, including on call support, weekends, and holidays

Responsibilities:

· Ability to perform advanced troubleshooting and resolve hardware and software issues through phone and email communication

· Communicate effectively with clients to determine root cause and the appropriate course of action

· Work closely with news staff to coordinate and improve production workflows and formats

· Report to the Technical Support Engineer Department Manager

· Perform proactive maintenance and inspections on servers

· Analyze equipment configurations to optimize hardware and software performance

· Configure and install software and hardware on client servers through remote connections using VPN

· Maintain an understanding of video sources, graphical keys, monitor graphics, and other elements of news production

· Identify and correct potential issues early to prevent operational impact

Education and Certifications

· Associate degree in Computer Science preferred, or equivalent work experience

· MCSE certification (Preferred)

· A+ certification (Preferred)

· HP certification (Preferred)

· Network+ certification (Preferred)

· MCP certification (Preferred)

Job Type: Full-time Remote

· Hours: 4 Day / 10hr shift, including one weekend day (Daytime and Overnight Shifts Available)

· Salary: $22.00 to $25.00 /hour

Benefit Conditions

· Only full-time employees are eligible

COVID Nineteen Precautions

· Remote interview process

· Social distancing guidelines in place

· Virtual meetings

Work Location

· Remote work arrangement established during COVID and continuing as a

permanent option

This Role Is Ideal for Someone Who Is

· Dependable and consistently reliable

· People oriented and collaborates with others

· Adaptable and flexible when priorities shift

· Detail oriented and focused on accuracy and quality

· Achievement oriented and motivated by challenges

· Autonomous and comfortable working with minimal direction

· Innovative and open to creative problem solving

· Able to perform effectively in high pressure environments