UX Research Intern

ABOUT ROCKET MONEY🔮

Rocket Money’s mission is to meaningfully improve the financial prosperity of millions of people. Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.

Please note: This is a hybrid position, with an in-office requirement of 2-3 days per week in our Washington DC office.

ABOUT THE TEAM 🤝

The Visibility and Spend Control (VSC) team turns complex financial data into intuitive, user-friendly experiences that empower users at every stage of their financial journey. The team owns core personal-finance features—the interfaces and backend services that power spending tracking, budgeting, and transaction management—delivering clear, actionable insights for millions of members. We’re a small but high-impact team reliant on close collaboration to ship elegant, scalable solutions that help users improve their financial lives.

IN THIS ROLE, YOU'LL:

• Gain exposure to the process of running product-focused research in a professional environment.
• Assist in planning and conducting user research studies (interviews, usability tests, surveys) under the guidance of senior researchers.
• Support participant recruitment, scheduling, session logistics, and study administration.
• Create and maintain research artifacts (discussion guides, questionnaires, personas, journey maps) to inform decisions.
• Analyze and synthesize findings into actionable insights and clear recommendations for product teams.
• Collaborate with product managers, designers, and engineers to translate insights into design decisions and product roadmaps.
• Learn how to present findings in concise, stakeholder-friendly formats.
• Familiarize yourself with the rhythms and tasks of a career in user research.

ABOUT YOU 🦄

• Pursuing a degree in UX, Human-Computer Interaction (HCI), psychology, sociology, design, or a related field.
• Have basic awareness of fundamental UX research methods (interviews, usability testing, surveys) and basic data synthesis/analysis; eager to learn more.
• Strong writing and storytelling skills; ability to present findings clearly to cross-functional teams.
• Highly organized, detail-oriented, and able to manage multiple tasks with deadlines.
• Collaborative and receptive to feedback; comfortable working in a fast-paced team environment.
• Curious, empathetic, and motivated to understand user needs; strong listening and communication skills.

WE OFFER 💫

• Health, Dental & Vision Plans
• Wellness Benefits
• Team Member Assistance Program
• Daily Lunch, Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)

Additional information: Hourly range of $35/hour + benefits. Hourly pay offered may vary depending on job-related knowledge, skills, and experience.

Rocket Money is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.