Resident Services Coordinator

The Resident Services Coordinator provides residents and their families with support to access social services, assists with resolving tenancy issues, and follows up on resident concerns.  

ESSENTIAL JOB FUNCTIONS

Conduct periodic assessments of residents’ social, psychological, cognitive, and physical status and develop a plan to address needs

Advocate on behalf of residents for adequate, timely, and cost-effective provision of services

Participate in Housing and Health Care Integration Initiatives

Respond to resident emergency calls with other staff (during scheduled work hours)

Educate, assist, and advise residents and their families of available services and resources, both within 2Live Communities and in the community

Pursue avenues for additional services through private, local, state, and federal sources

Document and maintain confidential files of all significant contacts with residents, social service providers, medical providers, families, and for HUD reporting

Coordinate care across medical providers for residents and ensure a safe transition in the discharge planning with residents, families, and hospital or rehab team

KNOWLEDGE, SKILLS & ABILITIES

A Master's or BA Degree, with a concentration in Social Work, Gerontology, or other related fields, is preferred.

Resident Services Coordinator Certification or willingness to attain this within the first year of employment

Experience working with older adults

General computer literacy with Microsoft Office products and database software

Bilingual in Russian is preferred

2LIfe Communities provides superior housing to older adults of all backgrounds who can thrive independently within a supportive environment. We are a mission-driven organization with a vision whereby all older adults have the opportunity to age in community – to live a full life of connection and purpose in a dynamic and supportive environment. We continually evolve our support services to meet the needs of our diverse residents as they age. 

2Life Communities owns and operates over 1,300 affordable rental units across six campuses in metropolitan Boston. With another 210 apartments under construction and more in planning, we expect to add 600-700 units over the next several years as we complete projects in active planning and construction.

Qualified candidates are strongly encouraged to apply here

BENEFITS AND MORE

We offer a very rich benefit plan, which for individuals adds 27% on top of the base pay and over 30% for employees +1 and families. Our rewards program includes but not limited to:

Robust medical and dental plan

Vision 

Employer-paid life and AD&D, STD, and LTD insurance 

401(k) plan

Paid vacation 

Paid holidays 

2 floating holidays 

Pet insurance

And more!