Flight Crew Member

Flight Crew Job Description

• Supervise transfers of guests on the course from all positions and while traversing the course
• Assist in daily set-up, take down, and inspection of equipment and course structures
• Perform and document all equipment checks, as required and report anomalies to Course Manager or Manager on Duty
• Work to minimize guest’s exposure to risks associated with participation
• Follow and assist guests in following all federal, state municipal and Take Flight guidelines regarding COVID-19 or any other public health matter.
• Assess guest readiness to participate
• Perform Pre-Flight Sessions including:
  • Communicating all course policies and procedures effectively to guests
  • Leading (or co-leading) informational sessions (Pre-Flight) for participating guests
  • Assess guest readiness to participate
  • Size and fit guests with appropriate equipment (harness, lanyard, etc.)
• Perform necessary technical skills within job scope associated with the operation of a challenge course:
  • Ability to proficiently perform a variety of guest rescues at all levels
  • Ability to move and climb safely and comfortably on all course elements
  • Understand use and operation of course equipment
  • Ability to participate on and operate additional activities- Super Swing, Quick Jump, etc.- as needed
• Guiding participants safely through every element of the Adventure Zip Tour:
  • Manage risky behavior and maintain control of the tour group at all times
  • Able to assess structure and cables and report anomalies to the Manager on Duty
  • Ability to proficiently perform a variety of guest rescues
  • Educate guests on ecology, geology, local animal inhabitants, types of trees, local history, etc.
• Successfully complete the TAKE FLIGHT site specific training during employee orientation
• Meet or exceed ongoing training requirements
• Demonstrate excellent communication with co-workers and guests
• Follow emergency protocols
• Other tasks as assigned by management team

Required Qualifications

• 18 years of age or older 
• First Aid & CPR Certification (within 30 days of start date)
• Applicant must pass periodic Practical Skill Evaluations

Preferred Qualifications

• Physically fit and able to perform job tasks for challenge course operations
• Comfortable working at height (up to 45 feet)
• Previous Customer Service Experience
• Positive, Outgoing, Enthusiastic
• Above-average communication skills
• Ability to multi-task
• Punctual and Reliable
• Able to develop positive, professional working relationships with others and work in a team environment
• Ability to work in varied weather conditions
• Positions available for April hiring for qualified candidates