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Inside Sales Rep-Digital and Outbound

Midco
Email

Work Location Type

Hybrid

Job Description

 

Job Summary:

The Residential Inside Sales Representative leverages value-based selling techniques to identify and provide the right technology solutions for customers, driving revenue growth and contributing to Midco's financial success. They handle inbound and outbound communications, execute sales initiatives, and collaborate with internal and external teams to ensure exceptional customer experiences. Scheduled Hours: Monday - Friday 10am-7pm, or (4) 10-hour days (8am to 7pm) with a Tuesday or Thursday off.

 

Responsibilities:

  • Handle incoming chat, text, and email inquiries about Midco products and services. Conduct outbound calling and a variety of projects to identify and pursue new growth opportunities.
  • Identify the right products and services for customers through value based selling techniques.
  • Sell and up sell Midco products and services to new and existing customers.
  • Execute key outbound calling initiatives for primarily sales and customer experience as determined by the Team Manager.
  • Demonstrate an aptitude for sales, be able to ask for the sale, suggest additional products or services, and overcome objections to increase revenue.
  • Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
  • Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
  • Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
  • Follow up with leads and contacts in a timely fashion.
  • Exceed organizational goals for revenue, upselling, and add-on selling.
  • Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.
  • Use multiple systems and tools effectively while engaging customer needs.
  • Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
  • Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
  • Maintain reliable and predictable attendance as required by the position.
  • Perform other duties as assigned.
  • Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

  • High school diploma or GED required.
  • Ability to meet and exceed quota or goals.

Preferred Qualifications:

  • Associate or bachelor’s degree preferred.
  • At least 1 year of previous sales experience preferred.
  • Position leveling will be assigned congruent to experience and training.

Residential Inside Sales-Digital & Outbound-Advanced

  • Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
  • Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
  • At least 3 years of previous sales or relevant customer service/sales experience required.
  • Documented history of exceeding sales performance objectives.

Residential Inside Sales-Digital & Outbound-Senior

  • Demonstrate deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer.
  • Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer.
  • At least 5 years of previous sales or relevant customer service/sales experience required.
  • Documented history of exceeding sales performance objectives.

Work Environment:

  • Inbound Call Center Environment, wearing a headset.
  • Must remain at workstation for long periods of time.
  • Extremely time sensitive to meet customer demand.
  • Employees may be required to work more than 40 hours per week.

Physical Demands:

  • Heavy keyboard/mouse usage required with repetitive movements.
  • Must remain at your workstation for long periods of time.

Mental Demands:

  • Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
  • Proficiency in understanding problems and collaborating with others to find alternative solutions.
  • Clearly articulate instructions and expectations.
  • Skilled in focusing on the issue at hand without reacting emotionally.
  • Ability to de-escalate conflicts effectively.
  • Maintain availability and composure during periods of continuous, high interaction volume.
  • Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.

Benefits Summary

  • Free Midco internet and TV
  • Generous 401(k) match and paid time away from work programs
  • Midco-provided short and long term disability insurance
  • Midco contributions to your HSA
  • Programs to support your physical, mental, emotional and financial wellbeing
  • And many more

About Midco

  • Midco offers the most reliable wholly owned and operated fiber network spanning 17,000 miles.
  • We are a telecommunications leader that is redefining connectivity while being a force for good in the communities we serve.
  • We serve nearly 500,000 homes and businesses in more than 400 communities in Kansas, Minnesota, North Dakota, South Dakota and Wisconsin.
  • Our 1,900 team members work together with integrity, creating a caring culture for a lasting impact.

Ready to work at Midco? We thought so.

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.