Intern - Seasonal

JOB DESCRIPTION

Position Title

Intern – Seasonal
(Operations, Member Experience & Leadership Development)

Department

Club Operations / Food & Beverage / Golf / Events / Member Services (Rotational)

Reports To

Assistant General Manager and Department Directors

Supervises

None

Position Overview

The Intern Seasonal supports North Shore Country Club’s operational and service teams through a structured, rotational internship program designed to develop future hospitality and private club leaders. This position provides immersive, hands-on exposure across core club departments while building leadership, professionalism, and service excellence competencies.

Interns are not observers. They are active contributors to daily operations and strategic initiatives, guided through a formal learning timeline and evaluated through reflections, supervisor feedback, and leadership engagement.

This role is designed for high-potential students seeking accelerated development within the private club and hospitality industry

Program Structure & Learning Model

The internship program operates on a Tiered Development Model:

Tier 1 Interns

Designed for candidates with minimal to no prior hospitality experience. Focuses on operational exposure, service foundations, and club culture immersion.

Tier 2 Interns

Designed for candidates with prior hospitality experience (work or internship). Focuses on leadership application, management exposure, and strategic operations.

Program Requirements (All Interns)

• SERVSafe Certification
• BASSET Training
• Biweekly one-on-one meetings with the Assistant General Manager
• Intern Reflection & Supervisor Evaluations
• Participation in Club Student Tours

Rotational Learning Timeline

Interns rotate through a structured 10-week learning experience:

Week 1 – Facilities & Club Foundations

Understanding the private club model, first impressions, interdepartmental communication, and operational standards.

Weeks 2–3 – Member Dining

Service standards, SOPs, floor operations, POS systems, and restaurant management fundamentals.

Weeks 4–5 – Events & Catering

Event execution, BEOs, floorplans, client management, service leadership, and operations meetings.

Week 6 – Membership & Communications

Member onboarding, admissions, board preparation, communications strategy, and event file development.

Week 7 – Sports & Culture

Camp operations, pro shop exposure, P&L analysis, and experiential “WOW factor” development.

Week 8 – Culinary Operations

Kitchen fundamentals, employee appreciation, ordering/receiving, and production workflows.

Week 9 – Accounting & Finance

Budgeting, invoicing, Jonas reports, financial performance, and SOP development.

Week 10 – Member Services

Reception, valet, arrival experience management, service recovery, and SOP creation.

Essential Responsibilities

Operational Support & Execution

• Support daily operations across assigned departments
• Participate in service execution, event setup and breakdown, and departmental workflows
• Follow all established Standard Operating Procedures (SOPs)
• Maintain cleanliness, safety, and organizational standards

Member Relations & Service Excellence

• Deliver warm, professional, and proactive service to Members and guests
• Represent the North Shore brand in all interactions
• Demonstrate service recovery awareness and hospitality responsiveness

Leadership Development & Learning

• Participate in leadership sessions, shadowing, and structured learning experiences
• Complete assigned projects, reflections, and evaluations
• Demonstrate initiative, accountability, and coachability
• Apply learning progressively based on Tier placement

Team Collaboration & Administrative Support

• Collaborate across departments and functional teams
• Support administrative tasks including documentation, reporting, and event files
• Adapt to high-volume service periods and seasonal demands

Qualifications & Experience

Required

• Currently enrolled in or recently graduated from a Hospitality, Business, Sports Management, or related academic program
• Strong interpersonal and communication skills
• Professional demeanor and personal accountability
• Willingness to learn, adapt, and take initiative
• Flexible availability, including evenings, weekends, and holidays

Preferred

• Hospitality or service industry experience
• Leadership involvement in student organizations or athletics
• Interest in management or executive career paths within hospitality

Work Environment & Physical Requirements

• Indoor and outdoor environments
• Extended standing and walking
• Ability to lift up to 30–50 lbs
• Exposure to fast-paced service environments
• Schedule includes nights, weekends, and holidays

Performance Expectations

• Adheres to all North Shore Country Club policies and procedures
• Maintains professional appearance and conduct
• Demonstrates courtesy and respect toward Members, guests, and coworkers
• Engages actively in evaluations, feedback, and development sessions
• Serves as a positive ambassador of the North Shore Country Club brand
• Contributes to a culture of excellence, growth, and accountability