Retail Manager
Retail Manager
Burnley Enterprises at Kitchen Kettle Village
Intercourse, Pa | $40k - $45k base salary + bonus | Full-time
Join our team and be part of something truly special! If you are passionate about making a difference and being part of a team that embraces our values, please apply. We want you on our team!
Vision: Spreading Happiness
Mission: Creating Exceptional Experiences and Lasting Memories
Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me
Perks & Benefits
- Family-owned and operated since 1954
- Non-traditional retail hours - Closed evenings and Sundays
- 5-day work week
- Medical, Dental, Vision
- 401(k)
- Paid Time Off
- Penn Medicine HealthWorks
- Wellness programs
- 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
- Learning and development opportunities
What You’ll Do
1 - General Leadership & Operations
- Create a fun, engaging, and memorable environment for guests and employees
- Consistently model and reinforce Burnley Enterprises’ Vision, Mission, Values, and How to B.E.
- Maintain a clean, safe, and professional store environment
- Oversee opening and closing procedures and ensure daily operational tasks are completed
- Maintain working knowledge of company systems, including but not limited to inventory management, store coverage, payroll, and email
- Participate in monthly manager meetings and lead monthly store meetings
- Maintain composure and positivity in a fast-paced and result-driven environment
- Move efficiently around the store to support guests and team members
- Work Saturdays, holidays, and peak business periods as required
- Partner with owners and leadership to optimize store performance and operations
2- Sales Performance & Guest Experience
- Prioritize time on the sales floor during peak hours to build relationships and drive sales
- Set daily goals and execute monthly and annual sales plans to meet financial objectives
- Create a welcoming and confident shopping experience for every guest
- Build connections with guests to encourage repeat business and follow-up through outreach
- Generate excitement for brands and lead a motivated, high-performing sales team
- Maintain strong product knowledge and provide ongoing training on new and existing products
3 - Employee Leadership & Development
- Train, coach, and motivate staff to achieve individual and team success
- Ensure all staff members participate in the company’s sales training program
- Communicate policy, procedural, and structural updates clearly and positively
- Hold team members accountable to How to B.E. and company standards
- Maintain behavioral documentation and administer progressive discipline when needed
- Conduct performance evaluations twice annually; evaluate new hires twice within their first 90 days
- Follow the Burnley Enterprises onboarding process and complete all new hire checklists
- Work with the Director of Sales and Merchandising and the Director of Inventory for scheduling and coverage needs
- Ensure compliance with inventory control procedures, including damaged goods transfers and returns
4 - Merchandising & Visual Standards
- Follow merchandising guidelines provided by Director of Sales and Merchandising and brand representatives
- Ensure visual standards support sales goals and enhance the guest experience
What You Bring
- Sales leadership and goal-driven mindset
- Strong communication and relationship-building skills
- Team development and coaching ability
- Openness to coaching and feedback to improve personal performance and store leadership
- Organization, prioritization, and time management
- Adaptability in a fast-paced retail environment
- Professionalism, positivity, and accountability
- High level of confidentiality and ethical conduct
- Results-driven with attention to detail
- Proficiency with Microsoft Excel, Outlook, and Word
- Commitment to diversity, equity, and inclusion
- Stress management and composure under pressure