Client Technology Specialist
The Client Technology Specialist role at Cobber bridges pre-sales technical expertise with post-sales onboarding and client success. This role ensures clients receive high-quality technical support throughout their journey—from initial demonstrations and solution design to system setup, training, and go-live. You’ll work closely with Sales, Support, and Product teams to deliver seamless client experiences and ensure Cobber’s tourism tech solutions are implemented effectively.
Key Responsibilities:
- Assist the Sales Team with technical pre-sales activities including solution design, formal proposals, and demonstrations
- Conduct user requirement analyses and qualify product/service fit for selected accounts
- Deliver tailored presentations and consultations to prospective clients
- Provide technical input to sales plans and assist in closing deals
- Maintain in-depth knowledge of Cobber’s products and services to fulfil customer needs
- Guide clients through system setup, configuration, and usage best practices
- Deliver live product training sessions (1:1 or group) and provide follow-up support
- Coordinate with product, support, and development teams to resolve setup blockers
- Regularly check in with clients to ensure progress and engagement throughout onboarding
- Track onboarding metrics and report on performance and client feedback
Training & Documentation
- Assist in developing and maintaining customer training courses aligned with identified needs
- Conduct regular training sessions in classroom-style, online, and on-site formats
- Tailor training programs to meet the specific needs of different customer groups
- Maintain accurate and up-to-date records of all training activities
- Create and update knowledge base articles and onboarding templates to reflect platform updates
Key Skills & Competencies:
- Analytical, diagnostic, and problem-solving skills
- Excellent presentation and communication skills
- Ability to tailor technical content to varying levels of client understanding
- Strong organisational skills and ability to manage multiple onboarding and support projects
- Experience with documentation tools
- Naturally curious with a continuous improvement mindset