Hospitality Operations Intern

Akron-Canton Jellystone Park
Position: Hospitality Operations Intern

Compensation:

$15/hr

Benefits:

Paid training and professional development opportunities

25% employee discount

Complimentary access to all park amenities for yourself and one guest

Resume building experience

Internship course credit alignment

Job Summary  

The Hospitality Operations Intern gains hands-on experience in the daily operations of a full-service camp-resort, with a primary focus on front desk and guest check-in operations. This role is designed to provide broad exposure to hospitality and operational management by cross-training in multiple departments, including office administration, guest services, food and beverage, and recreation.

The intern will learn how policies, systems, staffing, and guest experience intersect to support smooth resort operations. They will assist with operational and administrative tasks, observe and support department leaders, and develop a strong understanding of how a seasonal, high-volume hospitality business functions. By the end of the internship, candidates will have a comprehensive understanding of camp-resort operations aligned with careers in business management, hospitality leadership, and recreational venue management.

Key Responsibilities  

Front Desk & Guest Services  

Assist with front desk and check-in operations, including guest arrivals, reservations, phone calls, and in-person inquiries

Learn and apply guest service standards, problem resolution techniques, and hospitality best practices

Support daily office workflows, including cash handling procedures, reporting, and documentation

Cross-Department Operations Exposure  

Cross-train with multiple departments such as recreation and food and beverage.

Observe scheduling, staffing needs, and daily operational decision-making across departments

Assist with interdepartmental communication and coordination to support smooth guest experiences

Operational & Administrative Support  

Support park management with administrative tasks, data organization, reporting, and operational projects

Assist with reviewing policies, procedures, and operational workflows

Participate in special projects focused on improving efficiency, guest experience, or internal organization

Professional Development  

Learn how a seasonal hospitality business operates at scale, including peak-season demands and off-season planning

Gain exposure to leadership responsibilities, operational planning, and real-time problem solving

Receive mentorship and feedback from park leadership throughout the internship

Ideal Candidate  

The ideal candidate is professional, organized, and eager to learn how hospitality businesses operate behind the scenes. They enjoy guest interaction but are equally interested in understanding systems, processes, and management decision-making. This individual is dependable, adaptable, and comfortable working in a fast-paced, guest-focused environment. A strong interest in hospitality management, business operations, or recreational venue leadership is essential.

Qualifications

Currently enrolled in a university program pursuing a degree in Hospitality Management, Business Management, Operations, or a related field

Must be at least entering their third year of school upon hire

Minimum of two years of experience in a guest-facing or customer service role, preferably in hospitality, tourism, or retail

Comfortable interacting with guests in person and over the phone in a friendly, professional manner

Proficient with basic computer programs and office systems (Microsoft Office/365 or similar platforms)

Ability to work a flexible schedule aligned with seasonal hospitality operations