eCommerce & Graphic Design Coordinator

About Us

Golden Nest is a premium wellness brand specializing in high-quality edible bird’s nest products and swallow’s nest soups designed to support overall well-being, radiant skin, and a strong, healthy body. Founded in 1996, Golden Nest has earned the trust of tens of thousands of customers across the United States and internationally through a commitment to quality, tradition, and excellence.

Job Summary

The Part-Time eCommerce & Graphic Design Coordinator will support day-to-day eCommerce operations while creating visually engaging digital assets. This role is ideal for a detail-oriented, creative individual with hands-on experience in Shopify, Amazon Seller Central, customer service, website updates, and graphic design. The Coordinator will help ensure a seamless online shopping experience while maintaining consistent brand visuals across all digital channels.

Bilingual proficiency in Mandarin and Chinese is required.

Key Responsibilities:

eCommerce Operations & Customer Service

• Provide basic customer support for Shopify and Amazon orders, including inquiries related to orders, shipping, returns, and product information
• Monitor and respond to customer messages, reviews, and feedback in a timely and professional manner
• Assist with order management, refunds, exchanges, and issue resolution
• Support Amazon Seller Central operations, including case management and listing updates

Graphic Design & Creative Support

• Design digital assets for the website, email marketing, social media, Meta ads, and online marketplaces
• Create and update product images, banners, promotional graphics, and marketing materials
• Maintain brand consistency across all visual content
• Assist with creative concepts for campaigns, product launches, and promotions

Website & Platform Management

• Assist with updates to the Shopify/Amazon website, including product listings, pricing, promotions, banners, and content changes
• Ensure website content is accurate, up to date, and aligned with brand guidelines
• Support landing page updates and seasonal or promotional campaigns
• Collaborate with the Marketing team and external digital marketing agency

Qualifications & Skills

• 1–3 years of experience in eCommerce, graphic design, or a related role
• Hands-on experience with Shopify and Amazon Seller Central
• Strong customer service skills with a professional and empathetic communication style
• Proficiency in Adobe Photoshop, Illustrator, and Adobe XD
• Basic understanding of eCommerce best practices and online merchandising
• Strong attention to detail with the ability to manage multiple tasks simultaneously
• Ability to work independently and collaboratively in a fast-paced environment