Account Coordinator - Meetings & Incentives
Summary:
Fusion is looking for a quick-learning, adaptive, detail-oriented, and highly organized Account Coordinator to support our client programs, events, and travel incentive trips. In this role, you’ll assist in planning, organizing, and executing corporate events while providing top-tier customer service to program participants. This is a great opportunity for a hospitality, event management, or travel industry professional looking to grow in a fast-paced agency environment.
Key Responsibilities:
- Support Account Team across several clients, including (but not limited to) administrative tasks, project management assistance, brief development, research, event execution and staffing, budgeting, file organization, data configuration, etc.
- Work with all departments and disciplines to deliver quality work for our clients.
- Assist in designing, planning, and executing meetings, events, conferences, and travel incentive trips for our clients.
- Manage participant support and customer service as it relates to program rules, event registrations, system issues, and more.
- Assist with the setup and distribution of program marketing campaigns, including registration website, pre-trip communications, mailers, and mobile app.
- Develop and maintain project timelines and work back plans.
- Escalate issues to the project lead when necessary.
- Perform other job-related duties as specified by your manager.
- Travel domestically and internationally for onsite execution of programs.
Qualifications:
- Bachelor’s degree in Hospitality, Event Management, Marketing, Communications or related field.
- 1+ years of experience in event planning, hospitality, or travel coordination (internships count!)
- Strong work ethic & problem-solving skills with keen attention to detail, accuracy, and personal accountability.
- Excellent communication & customer service skills, both written and verbal.
- Effective time management skills with the ability to prioritize, organize, and manage multiple tasks.
- Tech-savvy: Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Cvent is a plus.
- Flexibility & enthusiasm: Willingness to help with any task, travel & work onsite at events, and work occasional nights/weekends as needed.
About Us:
Fusion is an agency that delivers incentive travel programs, corporate meetings and events, and channel and loyalty solutions. Our comprehensive suite of offerings, powered by industry experts, enables us to provide value-driven, end-to-end solutions to admired brands and organizations. At Fusion, we combine deep industry knowledge, creative vision, and flawless execution to create moments that inspire motivation and grow loyalty. We connect achievement with meaningful rewards and experiences, cultivating strong relationships with the customers, employees, and distribution channels that matter most to our clients' brands. Learn more at www.thisisfusion.com.
Why Work at Fusion?
- Work on exciting corporate events and incentive travel programs
- Gain hands-on experience in event planning & client management
- Travel to unique destinations for program execution
- Grow your career in a fast-paced, dynamic agency
- Generous Self-Managed PTO: We encourage a healthy work-life balance.
- Paid Holidays, including Winter Break (Dec 23-31): Enjoy time to relax and recharge during the holidays.
- Comprehensive Benefits: Including medical, dental, and vision insurance.
- 401(k) Program: Plan for your future with our competitive retirement plan.
- Free tickets to select St. Louis Cardinals & Blues games.
- A collaborative, creative work environment where ideas are valued, and growth is encouraged.
Fusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other characteristics protected by law.