BDC / SDR Representative – Automotive Buying Team

Job description:

The Role: What You’ll Do

You’ll live in the sweet spot between customer service and sales. Your job is simple:
turn inbound “sell my car” leads into quality appointments that show up.

Day-to-day responsibilities:

• Call, text, and email fresh inbound leads from sources like Kelley Blue Book, TrueCar, and our website.
• Have short, high-energy conversations to:
• Confirm basic info (vehicle, mileage, condition, title status).
• Uncover their real motivation for selling.
• Set firm, confirmed appointments for our buyers.
• Follow proven scripts for:
• Intro calls
• Objection handling (“I just want a number,” “I’m shopping around,” etc.)
• Appointment setting and reconfirming
• Log every call, text, and outcome in our CRM with clean notes and next steps.
• Maintain a fast response time to new leads
• Transfer leads systematically into the CRM buckets for the buyers
• Collaborate with the Buying Team

What Success Looks Like (First 90 Days)

By the end of your first 90 days, a successful BDC/SDR rep will:

• Confidently handle around 50 outbound dials per day (mixed with texts & emails).
• Set solid appointments that actually show.
• Follow our playbook while adding your own personality, timing, and style.
• Keep the CRM pipeline clean and organized: no orphaned leads, no mystery notes.
• Be on track to hit monthly appointment and bonus targets.

Who You Are

You don’t need years of car experience, we’ll teach you the car side.
We can’t teach drive, tone, and coachability. That’s you.

Must haves:

• 1+ year in any of the following:
• BDC, call center, SDR, telemarketing, or phone sales OR
• High-volume customer service with phones + CRM
• Comfortable making a lot of outbound calls and hearing “no” without taking it personally.
• Clear, confident phone voice and strong writing for text/email follow-ups.
• Coachable, competitive, and driven by results.
• Strong organization skills; you can work a pipeline and follow a daily plan.
• Reliable transportation and ability to work on-site in Newport Beach.

Nice-to-haves (not required):

• Automotive experience (BDC, internet sales, or acquisitions).
• Experience with automotive CRMs or dialer systems.
• Spanish/English bilingual.

Schedule

• Full-time, on-site
• Typical schedule: 5 days/week, weekends off.
• 8-hour shifts with a mix of morning and mid-day coverage for lead response.

What We Offer

• Competitive base pay + uncapped commission & bonuses
• Clear metrics and a transparent pay plan
• Hands-on training in:
• Scripts and objection handling
• Appointment setting
• Automotive buying process & valuations
• Small, family-style team environment (no huge corporate politics)
• Growth path into:
• Senior BDC
• Buyer / Acquisitions Rep
• Internet Sales or Sales Management, for top performers

How to Apply

Please apply through Indeed with:

• Your resume
• A short note answering these 3 questions:
• What makes you a great fit for a phone heavy role?
• Tell us about a time you turned a “no” into a “yes.”
• How competitive are you and how do you bring your competitiveness to the work environment each day.

Email to: Trevor@phillipsauto.com if needed.

Thank you and I look forward to hearing from you,

Trevor Phillips