Knowledge Management Internship

At COUNTRY Financial we pride ourselves on offering a competitive and enriching internship program. As an intern you will be part of the COUNTRY family, be assigned real and meaningful work, partner with a mentor, attend speaker sessions with employees of all levels, learn about future career opportunities, participate in a case study competition, have ample opportunities to network within the organization, volunteer in our community, and so much more! We're excited you are considering us to enhance your college and internship experience. 

As a Knowledge Management Intern, you will work closely with the KM team to help ensure that our knowledge users have access to clear, accurate, and accessible information. 

Your day-to-day work may include:

• Support content creation and maintenance for our internal knowledge base, ensuring materials follow writing standards, templates, and style guidelines.
• Assist with the development of AI-generated content for internal chatbots, including prompt design, response testing, and quality assurance.
• Review and edit articles for clarity, accuracy, and consistency, using structured writing and content strategy best practices.
• Partner with subject matter experts (SMEs) to gather information and translate complex concepts into user friendly language.
• Participate in user experience research, including gathering feedback, monitoring usage analytics, and recommending improvements to KM tools.
• Help test new KM technologies, features, and search enhancements to ensure optimal performance.
• Collaborate with team members on projects that improve content governance, taxonomy, metadata, and content lifecycle processes.
• Utilize strong communication skills—both written and verbal—to ask questions, clarify needs, and contribute ideas during team discussions.

Do you have what we're looking for?

• Pursuing a degree in Communications, Technical Writing, Knowledge Management, Information Systems, UX/UI, English, Business, or a related field.
• Must be able to work full-time hours from late May 2026 to early August 2026. The internship may be extended part-time through fall 2026 and spring 2027.
• Graduation date of August 2026 or beyond.
• Strong written and verbal communication skills, including the ability to simplify complex information.
• Quick thinker who feels comfortable asking questions and proactively seeking clarity.
• Ability to produce high‑quality work with excellent attention to detail.
• Interest in AI tools, knowledge management systems, and structured writing.
• Demonstrates analytical thinking, intellectual curiosity, and a desire to understand how people use information.
• Organized, self‑motivated, and able to manage multiple tasks.
• Responds well under pressure and adapts to shifting priorities.
• Experience with content management systems, chatbot platforms, or UX tools is a plus (not required)