Domestic Violence Intake and Resource Navigator

Domestic Violence Intake and Resource Navigator provides both individual and group financial literacy and coaching assistance to survivors of domestic violence. The Domestic Violence Intake and Resource Navigator is responsible for providing community financial education, completing intakes with shelter residents, and assisting in the file review process. This position works a varied schedule which consists of regular evening hours and occasional weekend outreach events.

Program Summary: Child and Family Services (C+FS) Haven House equips survivors of domestic violence with tools and resources to stop the cycle of abuse, supporting them as they build a violence-free life and new legacy. Haven House is an integral part of the 150+ year legacy of our agency and helps fulfil our mission of nurturing a healthy and more equitable Western New York for the benefit of current and future generations.

Position Summary:

The Domestic Violence Intake and Resource Navigator provides both individual and group financial literacy and coaching assistance to survivors of domestic violence. The Domestic Violence Intake and Resource Navigator is responsible for providing community financial education, completing intakes with shelter residents, and assisting in the file review process. The Domestic Violence Intake and Resource Navigator works a varied schedule which consists of regular evening hours and occasional weekend outreach events.

Major Responsibilities/Activities:

• Conduct individual financial coaching with survivors of domestic violence in areas such as credit education, budgeting, resume building, and job readiness.
• Provide education and assistance regarding employment searches, school enrollment, job training programs, etc.
• Advocate for survivors of domestic violence and link with community resources and services as appropriate
• Conduct community outreach and provide education and training on domestic violence and financial abuse to finance professionals, business, and the community organizations.
• Develop curriculum for and coordinate financial education groups for clients at Haven House and in the community.
• Review and complete intakes of all new residents in shelter and provide linkage and referral to public entitlements, community resources, and advocacy services.
• Assist with monthly audits of residential files to ensure documentation is complete and community linkages and referrals have been provided to residents.
• Maintain necessary records, statistical information, activity sheets, documentation, logs that are pertinent to the position and to the program to ensure the flow of communication.
• Engage in all required supervision, training, and team meetings at Haven House
• Promote the empowerment of all people as defined by the Social Work profession and Domestic Violence Movement, adhering to the principles of trauma-informed care.
• Perform other related duties deemed necessary by supervisor.

Minimum Requirements:

• Possess a bachelor’s degree in social work or a closely related field and preferred 2-3 years of experience in human services and/or finance. 
• Be able to function as a member of a multi-disciplinary team, as well as independently.
• Possess a valid NYS Driver's License and continued automobile insurance.
• Bi-lingual skills preferred (specifically English/Spanish)
• Prior experience working with survivors of domestic violence preferred. 
• Basic computer literacy
• Familiarity with the areas of mental health and substance abuse

Competitive hourly range of $21-$23 based on experience. 

C+FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment

• Paid Time Off (PTO), paid holidays and bereavement time
• Employer Paid Life Insurance
• Medical insurance options
• Dental insurance options
• Vision insurance options
• Wellness Program and Incentives
• Health Savings Account (HSA)
• Healthcare Flexible Spending Account (FSA)
• Dependent Care FSA Retirement
• Employee Referral Bonus
• Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
• 403(b) Right Away and Employer-Contributions

Child and Family Services is an Equal Opportunity Employer: 

Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.