Affiliate Relations Manager

BrokerCalls is a fast-growing performance marketing and pay-per-call company based in Fort Lauderdale. We partner with hundreds of affiliates and advertisers across multiple industries to deliver high-quality inbound calls and leads. As we continue to scale, we are hiring an entry-level Affiliate Relations Manager to support our affiliate partners, manage onboarding, and help keep our internal systems running smoothly.

This is a great role for someone who is organized, tech-savvy, and enjoys helping people succeed. No prior experience in affiliate marketing or pay-per-call is required as we provide full training.

What You Will Do

Affiliate Support and Communication

• Serve as the main point of contact for a group of affiliate partners
• Assist affiliates with onboarding, setup, and account configuration
• Respond to questions and provide timely, friendly support through email, chat, and phone
• Build and maintain positive working relationships with partners

System and Campaign Setup

(Training provided. No experience with Ringba required.)

• Set up tracking numbers, accounts, and campaign configurations
• Update routing rules, schedules, and settings as needed
• Ensure affiliates are correctly connected to buyers and compliant with guidelines
• Monitor dashboards to confirm everything is running correctly

Performance Monitoring

• Review daily activity reports to identify trends or issues
• Flag performance concerns and coordinate internal resolutions
• Make simple adjustments to improve partner results

Organization and Documentation

• Maintain accurate notes and partner records in the CRM
• Follow internal processes and help improve workflows
• Keep team members updated on changes affecting affiliate performance

Who You Are

• Organized and detail-oriented
• Strong communicator who enjoys working with people
• Tech-savvy and comfortable learning new software tools
• Able to multitask and stay calm in a fast-paced environment
• A natural problem-solver who likes figuring things out
• Reliable, positive, and team-focused
• Someone who takes pride in accuracy and follow-through

Qualifications

Required

• Strong written and verbal communication
• Good organizational skills
• Comfort using online software, dashboards, or CRMs
• Ability to manage multiple tasks at once
• Problem-solving mindset

Nice to Have (Not Required)

• Experience in customer support, operations, or account coordination
• Experience with digital marketing tools or affiliate platforms
• Experience with Salesforce, Ringba, or Google Sheets

Why Join BrokerCalls

• Fast-growing company in a high-demand industry
• Hands-on training and mentorship
• Clear advancement path within Operations and Affiliate Management
• Supportive, collaborative team
• You make a real impact on partner success and company revenue
• Health insurance
• PTO
• Paid holidays
• We offer a 3% company match on your 401(k).