ERP Applications Engineer II

General Description / Primary Purpose:

The ERP Applications Engineer II, under the direction of a manager or above, assists in the design, development, and implementation software and integrations to support departmental processes and/or programs. Recommends policies and procedures to ensure effective technical coordination of departmental programs.

Job Function:

•Deliver technical support for University ERP systems, including troubleshooting complex issues across systems, data management, business-to-business integrations, and assistance with business process improvements and enhancements.

•Design, build, test, and implement custom apps, integrations, and enhancements for ERP, especially Workday Financials, HCM, and Student modules.

•Develop and maintain APIs, data pipelines, data modeling, reporting, and automation scripts to support cross-system integrations.

•Conduct business process analysis and recommend improvements that leverage technology to drive efficiency and value; consolidate and present findings to stakeholders and executives utilizing industry-standard methodologies.

•Create and maintain technical documentation, including architecture diagrams, data models, and user guides.

•Collaborate with business stakeholders to gather and document requirements, define use cases, and translate them into technical specifications.

•Participate in Agile/Scrum-based projects and contribute to sprint planning, backlog grooming, and retrospectives.

•Collaborate with QA and business users to develop and execute test plans.

•Stay current with emerging technologies and recommend tools or frameworks that enhance system capabilities.

•During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence.

Marginal Functions:

•Provide IT professional guidance and mentorship to junior staff.

•Analyze work requests and break them down into manageable parts to estimate schedules and provide time estimates.

•Proficiency in defining and researching IT and business-related issues and formulating effective IT solutions to address them.

•Ability to identify IT incidents, resolve issues, and communicate status and solutions clearly to clients.

•Research software functionality, create testing scenarios, and conduct feature testing.

•The capability to efficiently fulfil service requests.

Nature of Work:  

Engineer II under the direction of a Manager or above, assists in the design, development and implementation of departmental processes and/or programs. Recommends policies and procedures to ensure effective coordination of departmental programs. May be assisted by Entry/Junior or Intermediate Level personnel. Assignments are broad in nature, requiring originality and ingenuity. Has appreciable latitude for unreviewed action or decision.

Typical Responsibilities:

Assist with the administration, development, support and integration of software systems that provide a variety of functions to the university’s business offices and academic areas.· Consult with users to define and refine functional requirements and translate into technical specifications, leading to the purchase or development of software.· Coordinate with client and/or vendors to insure successful testing, documentation and support of purchased or locally developed solutions.· May assist in the preparation & delivery of workshops and training programs.· During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence

Supervision Received:

Minimal supervision of a verbal and/or written nature. Supervisor ensures that person in this position is aware of and adheres to state, University, and departmental policies, standards, and procedures.

Level of Public Contact:

Minimal external, moderate internal. Person in position meets with various University personnel and serves on intra-institutional groups and committees as required. May occasionally meet with vendors’ representatives.

Policy-making and/or Interpretation:

Formulates and recommends to higher management policies and procedures required to provide efficient and effective software applications support to the division’s technology customers.

Program Direction and Development:

Advises higher management regarding current trends in application development.

Statement of Understanding
Background Check, Responsible Employee
 
Statement of Understanding Definition
This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

Required Qualifications

Required Qualifications:  This position requires either (a) Master’s degree from an acceptable accredited institution in a directly related area of specialization and two years of experience directly related to the job functions; (b) Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization and four years of experience directly related to the job functions; or (c ) 8 years of direct experience.

Departmental Requirements:

An ERP Applications Engineer II will be expected to have intermediate experience with database query building and programming with common DBMS, such as MSQL, using database query languages, such as SQL, for query building and tuning.

An ERP Applications Engineer II is expected to possess experience in technologies and skills, including but not limited to: UI and UX design, web service APIs (RESTful and SOAP), JavaScript, HTML, CSS, Boomi, SQL Server (with particular emphasis on SSIS and SSRS), data transport with SFTP, and Azure Data Engineering toolsets. Familiarity with various data file formats including JSON, XML/XSLT and character delimited files is also required, as well as proficiency with Linux commands and BASH/ksh scripting.

An ERP Applications Engineer II should have experience with one of the following tools: Visual Studio, Eclipse IDE, SQL Server Management Studio, and Postman.

An ERP Applications Engineer II will have experience developing for, integrating with, and supporting one or more of the following ERP platforms:

• Workday HCM, Financials, Planning, and Student

• Reporting, business objects, data model, integration toolsets

An ERP Applications Engineer II may be required to work with various cloud-based development platforms, such as Cayuse, Azure DevOps, ServiceNow, Microsoft Office 365, Copilot, and/or Slate. Experience with these platforms is considered an asset.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator 

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.