IT Systems & Support Technician

This is a full-time, onsite position based in Redmond, Washington.

Do you have a passion for gaming and IT operations? As a part of my3Twelve, you will have an opportunity to join a dynamic team supporting a global enterprise client. My3Twelve is seeking a technically skilled professional who thrives in both hands-on IT support and strategic systems administration. This role is ideal for someone eager to grow into advanced responsibilities, independently drive projects, and act as a technical project manager with minimal oversight. 

Key Responsibilities 

• Provide front-line technical support, troubleshooting hardware/software issues, and delivering desktop support across multiple platforms 
• Manage onboarding/offboarding IT tasks (PC build-out, dev kit setup, etc.) 
• Maintain and optimize a large fleet of test devices (Windows, Android, Chrome OS, etc.) 
• Transition lab operations to cloud-hosted environments 
• Develop and deploy automation scripts (PowerShell or similar) 
• Set up lab infrastructure (racking, cabling, servers, provisioning) 
• Own and improve processes for managing technical requests, tracking issues, and communicating status 
• Deliver both tactical (day-to-day) and strategic (long-term) IT projects 
• Evaluate and recommend hardware solutions for diverse technical needs 
• Monitor, maintain, and secure servers, networks, and computer systems 
• Implement system updates, patches, backups, and disaster recovery operations 
• Ensure compliance with security, privacy, and regulatory requirements 
• Collaborate with cross-functional teams to resolve issues and enhance system performance 
• Document IT procedures and system configurations 
• Independently drive projects to completion, acting as a technical project manager:  
  • Develop project plans and timelines 
  • Proactively identify and mitigate risks 
  • Communicate project status and milestones to stakeholders 
  • Facilitate team meetings and stakeholder reviews 
  • Track KPIs and project outcomes 
  • Capture lessons learned and implemented best practices 

Qualifications 

• 3–5 years’ experience in IT operations or similar roles 
• Bachelor’s degree in Computer Science, Information Technology, or related field 
• Strong scripting skills (PowerShell, C# preferred) 
• Deep knowledge of operating systems (Windows, Linux), as well as using and automating Azure and XML 
• Experience with network administration, security, and Azure virtual machines 
• Familiarity with corporate IT environments (AAD, AD, Directory Services, SharePoint, ADO) 
• Experience with ITIL-based helpdesk systems and ticketing platforms (JIRA, Autotask, Kaseya, etc.) 
• Ability to work independently and collaboratively 
• Service-minded, positive, can-do attitude 
• Must be able to commute to Redmond, WA
• Background check required for this role
• Must be authorized to work in the US

Highly Recommended: 

• Experience in IT operations/engineering for a game studio 
• Certifications: CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate 
• Experience troubleshooting client issues in complex corporate environments 
• Experience in technical lab environments and front-line IT operations