Compliance Manager

Overview:

The Compliance Manager oversees and directs the organization’s driver compliance programs, ensuring full adherence to FMCSA, DOT, and client-specific regulations. This role manages the compliance lifecycle from pre-hire onboarding through post-placement maintenance, audits, and legal communication while leading a team of 12 internal staff and coordinating with the Global Business Services (GBS) team. The Compliance Manager ensures accuracy, audit readiness, and client satisfaction by providing oversight, training, and reporting, while stepping in to complete tasks directly during escalations, short staffing, or high-volume periods.

Location: Remote

ESSENTIAL DUTIES and RESPONSIBILITIES include the following:

Pre-Compliance Oversight (Onboarding & File Setup)

• Oversee review of applications, MVRs, background checks, VOEs, and medical certifications before placement.
• Ensure Recruiting and GBS teams process and validate documentation accurately and on time.
• Provide recruiters with guidance on compliance gaps; step into complete file reviews during escalations or staffing shortages.
• Oversee the E-Verify process, monitor updates, and communicate changes to teams.

Post-Compliance Oversight (Ongoing Maintenance & Audits)

• Manage license renewals, medical card updates, annual reviews, and client-specific training.
• Oversee random drug and alcohol testing (selection, notifications, tracking, reporting).
• Complete internal client audits and prepare files for BIT (Basic Inspection of Terminals) inspections.
• Review drivers’ compliance status in Edge; identify out-of-compliance drivers and issue Adverse Action letters via Tenstreet.
• Work closely with the legal team to send state/federal communications as required.
• Ensure VOEs, annual reviews, and safety history are processed on time; step in to support when needed.
• Remain on call weekends/nights to respond to urgent compliance issues or escalations.

Collaboration & Leadership

• Function as liaison between Compliance, Recruiting, GBS, Service, Leadership, and clients.
• Partner with Area Recruiting Managers and clients to resolve escalations and ensure compliance requirements are met.
• Lead recurring team calls and cross-departmental meetings for alignment and process improvement.
• Coordinate with the Service Director to plan employee engagement activities, including holiday events and team-building sessions.

Training, SOPs & Program Development

• Develop SOPs, training guides, and quizzes to improve knowledge of FMCSA/DOT regulations.
• Facilitate scenario-based training to improve decision-making in file reviews.
• Maintain Compliance Hotline and Teams channels for real-time support and communication.

Technology, Testing & Reporting

• Manage compliance systems (Tenstreet, Samba Safety, Asurint, DQ Portal, Edge).
• Onboard new clients to the DQ Portal to ensure driver documents are secured, centralized, and accessible.
• Participate in testing new applications and programs prior to live date, ensuring compliance functionality and readiness.
• Track and report compliance metrics: weekly clears, randoms percentages, VOE turnaround, app-to-hire timelines, audit volume, and cost savings.
• Collaborate with GBS and IT teams on system/process. 

ESSENTIAL VALUES 

True - Demonstrate honest, direct and ethical behavior that represents the TrueBlue value of “Be True”. Communicate vertically the importance of “integrity in everything we do.” Ensure compliance with Code of Business Conduct and Ethics. Establish personal credibility and stand for something by doing what you say you will do. 

Passionate - Demonstrate passion, an attitude of gratitude and build strong working relationships that encourage the heart and inspire a shared vision. 

Responsible – Demonstrate a commitment to individual accountability. Measure internal customer satisfaction and develop strategic plans to address gap areas.

Creative - Be a resourceful thinker who explores all opportunities. Provide customer service with creativity and resourcefulness. 

Respectful – Establish and maintain positive and productive work relationships. Respect others and their diversity as an essential component of the way we conduct business. Enlist others to share a common vision by appealing to their aspirations. Encourage the heart by recognizing key contributions and showing appreciation for individual and team excellence. 

SUPERVISORY RESPONSIBILITIES

Supervises a team of 12 compliance staff and oversees the GBS team, providing guidance, training, workload management, and escalation support while coordinating employee engagement activities.

SCOPE AND ACCOUNTABILITY

Budget:  Responsible for overseeing the compliance department’s operations and resources, managing team performance and regulatory accountability, while monitoring compliance-related costs within the established budget.

Customer:  This position interacts with all three lines of business which include Flex, Mobile Driver Services, and Flex customers 

Accountability:  Accountable for ensuring organizational and client compliance with FMCSA/DOT regulations, maintaining audit readiness, safeguarding driver file integrity, and mitigating regulatory and legal risks.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Business Administration, Transportation, Logistics, or related field preferred; equivalent combination of education and experience will be considered.
• 5+ years of experience in transportation compliance required within logistics or staffing industry preferred.
• 5+ years of leadership experience managing teams (preferably 10+ direct reports).
• Experience working with DOT, FMCSA, and state-specific regulations.
• Proven track record of supporting large driver populations (1,000+ drivers preferred).

COMPUTER and SOFTWARE REQUIREMENTS

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Experience with HRIS, ATS, or workforce management systems preferred.
• Ability to learn and use transportation compliance platforms such as Driver Qualification Files, ELD systems, background check systems, and Drug and Alcohol Clearinghouse systems.

OTHER QUALIFICATIONS

• Strong knowledge of DOT and FMCSA compliance requirements, driver qualification, drug and alcohol testing, hours of service, and safety programs.
• Demonstrated success in leading teams, coaching, and developing staff.
• Ability to manage multiple complex projects independently while ensuring deadlines are met.
• Exceptional communication skills, both written and verbal, with the ability to influence and build consensus across multiple departments and geographic regions including offshore and global teams.
• Strong problem-solving, analytical, and decision-making abilities.
• Proven ability to work collaboratively across internal business lines including operations, safety, recruiting, payroll, and client services.
• Strong customer service orientation and ability to interact effectively with both drivers and clients.
• Valid driver’s license and reliable transportation required.
• Must be willing and able to travel up to 10 percent of the time. Multi-state travel may be required.

Salary Range: $95,500 - $119,500 annually, depending on experience and geographic location.

Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, in addition to other programs and perks.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.