Human Resources Office Assistant

HUMAN RESOURCES OFFICE ASSISTANT

To learn more and apply for this position, please visit

https://www.wilmingtonde.gov/Home/Components/JobPosts/Job/1928/195

DEPARTMENT: Human Resources                                      SALARY: Level 2 ($41,513 - $58,118)
AFFILIATION: Non-Union                                                        FLSA: Non-Exempt

The City of Wilmington, a leading Delaware employer, upholds its commitment to quality public services and fiscal stability through the Human Resources Department. We manage recruitment, training, payroll, benefits, collective bargaining, and risk management. The Human Resources Office Assistant will join our dynamic, fast-paced team.

DUTIES AND RESPONSIBILITIES
The Human Resources Office Assistant serves as the first point of contact for City employees and the public, providing friendly, knowledgeable, and consistent customer service. This role assists with employment inquiries and provides support to individuals throughout the application process. This position reports to the HR Administrative Assistant II. Additional responsibilities include:
• Answers, screens, and directs multiple phone lines.
• Distributes, collects, and tracks probationary and annual performance evaluations for classified employees and escalates as appropriate.
• Tracks, uploads, and inputs applications and provides an overview of all applicants applying for a position.
• Provides clerical and administrative support to the Employment Services Division for talent acquisition.
• Schedules and administers pre-employment tests for candidates, schedules meetings and appointments for staff.
• Processes Public Safety applications and notifies applicants of their application status.
• Opens, sorts, and routes mail; monitors incoming and outgoing traffic concerning security.
• Provides employees with forms and program information, such as direct deposit, leave requests, public transportation, etc.
• Prepares and preserves employee files and records for storage following mandatory timeframes and ensures all auditing criteria are followed and executed.
• Does related work as required.
 

EDUCATION AND EXPERIENCE
A high school diploma or GED, preferably supplemented by general office training or experience, is required. Candidates should have 1-3 years of experience in typing, word processing, spreadsheets, and data entry. A minimum typing speed of 45 words per minute is required, along with at least three years of experience working with the public in a high-volume office or an equivalent combination of education and experience that provides the necessary knowledge, skills, and abilities.
• Knowledge: Good knowledge of business English, spelling, math, general office practices, and procedures. Some knowledge of the City’s health, life, dental, and long-term disability programs.
• Skills: General clerical skills, performing routine tasks around general office practices and procedures relating to Human Resources. Some experience with health and welfare programs, enrollment, and claims administration. Must be proficient in Microsoft Office programs, particularly Word and Excel.
• Abilities: Ability to communicate effectively and professionally with employees and the general public and maintain high decorum and confidentiality. Must be able to work in a busy, high-volume office and multitask.