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Hospitality Associate

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Position Title: Hospitality Associate  
Position Type: Full-Time, Non-Exempt, Seasonal (Mid-October - Early January) Compensation:  $23/hour + Commission

Benefits: Accrued Sick Time

Location: Bryant Park Holiday Market

 

Position Summary

The Hospitality Associate is the welcoming face of our Bryant Park Holiday Market booth, offering guests a warm and memorable experience while selling our handcrafted cookies. This role is responsible for greeting visitors, accurately processing orders, handling payments, packaging cookies, and keeping the booth clean and inviting. The Hospitality Associate ensures every guest enjoys friendly, efficient service and that our cookies are presented with care and quality.

 

Key Responsibilities

  • Welcome & Serve Guests: Greet customers with a cheerful, professional attitude and create a positive first impression.
  • Process Orders: Accurately take orders and operate the point-of-sale (POS) system to handle cash, credit, and digital transactions.
  • Product Knowledge: Provide information about our cookies, ingredients, and seasonal offerings.
  • Prepare & Package: Carefully package cookies and maintain a visually appealing display of products.
  • Maintain Cleanliness: Keep the booth neat, organized, and fully stocked throughout the day.
  • Health & Safety: Follow all food handling, sanitation, and safety guidelines to maintain compliance with NYC regulations.
  • Team Support: Assist teammates with restocking, light food prep, and other operational tasks as needed.
  • Adapt as Needed: Perform other duties as assigned to keep the booth running smoothly during busy market hours.

 

Qualifications

  • Previous experience in customer service, retail, or food service is a plus but not required.
  • Strong communication and people skills; enjoys interacting with the public.
  • Ability to multitask and stay calm in a busy, fast-paced environment.
  • Basic math skills for handling cash and digital payments.
  • Reliable, punctual, and able to work evenings, weekends, and holidays during the market season.
  • Ability to stand for long periods and lift up to 25 lbs.
  • NYC Food Handler’s Permit required (or willingness to obtain before the market opens).

 

Core Competencies

  • Friendly, customer-focused, and professional demeanor.
  • Team-oriented and dependable with a strong work ethic.
  • Adaptable, detail-oriented, and able to thrive in a dynamic environment.
  • Commitment to delivering high-quality service and product presentation.
     

Working Conditions

  • Fast paced, outdoor holiday market in Bryant Park.
  • Frequent standing, walking, bending, and light lifting.
  • Exposure to cold winter temperatures.
  • Usage of cleaning chemicals