Veterans Claims Officer 1

The Wisconsin Department of Veterans Affairs (WDVA) currently has multiple openings for Veterans Claims Officers to serve as team members in the department’s Claims Assistance Office. These positions will be headquartered in King and Milwaukee, WI respectively.

The position in King, WI is located at the Wisconsin Veterans Home at King (WVHK). The historic WVHK is conveniently located in Central Wisconsin near the City of Waupaca and is easily accessible off Highway 10 between Stevens Point and Appleton. The location spans 42 acres of scenic landscape and is nestled between tranquil spring-fed lakes and lush green rolling hills. 

The position in Milwaukee, WI is located at the department’s Regional Office on West National Avenue near the Zablocki Medical Center and American Family Field. This position will periodically travel to the Wisconsin Veterans Home at Union Grove (WVHUG). WVHUG is located off Highway 11 in-between Burlington and Racine and is a short drive from Milwaukee, Racine, Kenosha, and other key locations throughout Southeastern Wisconsin.
 

WDVA employees have access to an excellent comprehensive benefit and compensation package; this includes paid time off so you can truly have a work/life balance! Our competitive benefits package also includes:

• Substantial leave time, including at least 3.5 weeks of paid time off to start, 9 paid holidays, and ample accrued sick time that rolls over each year.
• Excellent and affordable health, vision, and dental benefits.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.

Employees may also be eligible for Public Service Loan Forgiveness. To learn more about the total value of the benefits available to employees, please visit our Total Rewards Calculator. Click here to see what working for the State of Wisconsin is all about!

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a talented and diverse workforce. Veterans are encouraged to apply. Qualified Veterans with a 30%-or-more service-connected disability are eligible for non-competitive appointment to permanent positions in the classified civil service under §230.275, WI. Stats. Please refer to the How to Apply section of this announcement for more information about applying under this provision.

Position Summary

These positions represent veterans and/or their dependents in presenting claims before the U.S. Department of Veterans Affairs (USDVA). The incumbents provide advocacy, counseling, referral, and follow-up service to those veterans and/or dependents needing assistance; make sound decisions on behalf of veterans and/or dependents as their Power of Attorney representative; and apply acquired skills and knowledge in obtaining claims awards and relief to state taxpayers. These positions specialize in working with veterans in long-term care populations.
 

For a full copy of the position description, click here.

Salary Information

The starting salary is between $26.50 and $29.36 an hour ($55,120 and $61,068 annually). Current state employees pay will be based on the provisions in the State of Wisconsin Compensation Plan. This classification is in Pay Schedule 12, Pay Range 64.

Job Details

Due to the nature of these position’s duties, WDVA will conduct criminal background checks prior to an offer of hire. Candidates for employment in this position must also pass a federal background check.

The incumbents of these positions must meet the requirements to obtain a federal Personal Identity Verification (PIV) card. To view PIV card requirements and acceptable documents, click here.

These positions are eligible to work remotely up to two days per week. Remote work is intended to be performed primarily in the State of Wisconsin. High speed internet access is a requirement of remote work. Remote work options are subject to change based on business needs. An initial in-office training period will be required, and remote work is only available after the issuance of a PIV card (up to 3 months after hire).

Employment in these positions is contingent upon passing a pre-employment tuberculosis (TB) skin test.

Applicants must be legally authorized to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without sponsorship) at the time of application. WDVA does not sponsor work or student visas, either at time of hire or at any later time.

A twelve-month probationary period will be required.

Qualifications

Minimally qualified candidates will have experience with case management including:

• Assisting claimants with applications for benefits (e.g., educational, healthcare, housing, etc.); and
• Gathering or requesting evidence to respond to claimant inquiries; and
• Identifying errors, inconsistencies, or omissions in requests; and
• Explaining benefits decisions to claimants.

Well qualified candidates will also have experience:

• Working through an appeal (e.g., filing an appeal, explaining appeal rights to clients, acting as a representative throughout the process, etc.); or
• Assisting claimants with applications for federal or state benefits related to an employment or disability benefit program; or
• Working with federal laws pertaining to compensation and pension or federal Veterans Affairs regulations and procedures to process veteran benefit claims.

How To Apply

To be considered for this position, you will need to complete the online application process. For instructions, refer to the following link: Applying to State Service. A current resume and letter of qualifications must be attached to the online application.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here.

Submitted materials will be evaluated and the most qualified applicants will be invited to an interview.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or reinstatement) should complete the application process as described above by the stated deadline.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Questions can be directed to Kevin Roberts at kevin.roberts@wisconsin.gov or (608) 267-7297.

Deadline to Apply

All application materials must be received by 11:59 PM on October 6, 2025.