Director Of Event Services

Position Summary           

Legends Global, the leader in privately managed public assembly facilities, is currently recruiting for Director of Event Services for Pinnacle Bank Arena. Under general supervision of the General Manager, you will be responsible for the overall coordination and execution of all ticketed and non-ticketed events.

Essential Duties & Responsibilities

Include the following.  Other duties and responsibilities may be assigned.

• Direct, supervise and schedule all aspects of operations including event coordination and services, event staffing, Manager on Duty schedules, audio/visual production services, all security, crowd and risk management, police, fire and safety personnel, and ADA compliance. 
• Directly supervise Event, Guest Services, Security, and Parking Managers, and their applicable part time staff.
• Assist in the preparation and negotiation of service agreements for event services security, event staffing and other agreements as needed.  Review contracts for compliance with event and/or government specifications and suitability for occupancy.
• Act as liaison between unions, tenants, facility contractors and county emergency personnel as needed.
• Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed. 
• Attend department head and staff meetings.  Develop and maintain a harmonious working relationship with all of the other departments. 
• Oversee coordination and management of the IATSE stagehand union for all venue events.
• Oversee coordination and management of merchandise with the events and the venue’s merchandise entity.
• Lead communication of necessary event information to staff & stakeholders; troubleshoot and problem solve
• Monitor and supervise facility set-up when necessary, actively work with clients to ensure their needs are met.
• Monitor, review, and ensure front of house and back of house areas are appropriately ready and in good standing prior to and during events; troubleshoot and problem solve issues preemptively, and in real time
• Work with Team Members and others to resolve any outstanding issues, conduct after action reports as needed.
• Attend appropriate planning, organization, and other event and facility meetings.
• Assist in non-concert bookings (meetings, banquets, trade shows, etc) and accurately execute calendar holds, rental terms, and contracts
• Assist in annual budget preparation for the department.
• Prepare reports of monthly event activities for submission to the General Manager.
• Develop standard operating procedures for the Event Services Department and monitor their compliance.
• Hire, train, and evaluate all Event Services Team Members.
• Plan, organize, and assign all day-to-day work assignments for Event Services team members, and for events.
• Maintain positive employer/employee relations and labor relations. 
• Assist with employee development and coach department personnel to work to full potential. 
• Identify corrective action procedure needs for employees whose performance or conduct does not meet required levels. 
• Conduct performance appraisals.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• All essential duties and responsibilities shall also apply to events booked at Pinewood Bowl.
• The Director of Event Services is expected to live within 25 miles of the venue once hired

Qualifications

To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and or Experience

Bachelor’s degree from accredited four-year college or university and six (6) to eight (8) years related experience and/or training in the public assembly industry in a supervisory or management position; or equivalent combination of education and experience. 

Knowledge Abilities and Skills

Position requires ability to: 

• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility. 
• Possess skills and experience in contract negotiations, business law, budget preparation, labor relations, union contracts, purchasing procedures and supervising/training personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Follow oral and written instructions and communicate effectively with other in both oral and written form.
• Ability to prioritize multiple projects.
• Remain flexible and adjust to situations as they occur.
• Demonstrate problem-solving and communication skills.
• Organize and prioritize work to meet deadlines. 
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

Certificates, Licenses, Registrations:

• Be licensed and insured to operate a motor vehicle in the United States.

Physical Requirements– The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• May spend long hours walking, standing, or sitting while working.
• Ability to lift up to 25 lbs.
• Manual dexterity - Regularly required to use hands to handle or feel.
• Visual acuity for review of computer monitors, contractual agreements, etc. 

Hours of the Week and Travel Requirements

• Occasional Travel may be required. 
• Work hours may vary – Ability to work irregular hours during events if needed, including nights, weekends, and holidays.

Computer Skills:                                               

• Operate a personal computer using Windows and Microsoft Office software, specifically proficiency in Microsoft Excel. 
• Operate standard office equipment including copier/printer, typewriter and fax machine.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.