Certificate of Error Specialist (00137737) - Cook County Assessor's Office

2 Position Vacancies

Work Shift:  9:00am – 5:00pm

This is an AFSCME 3835 Bargaining Unit Position

Job Duties

Reporting to the Manager of Certificate of Error (C of E), the C of E Specialist serves as a primary contact with members of the public for the Cook County Assessor’s Office (CCAO) regarding the C of E process. The C of E Specialist must be customer-service oriented, possess effective communication skills, and be capable of explaining the C of E process to taxpayers in an easily understandable manner.

Essential Job Duties

• Intakes and resolves property owner questions and concerns escalating to Taxpayer Resolution Specialists and CCAO management as appropriate.
• Assists with the intake of current year residential appeals.
• Processes C of E for Valuations, Exempt, and Incentive parcel filings.
• Provides excellent customer service and responds to taxpayer requests for information in an accurate and professional manner.
• Communicates with taxpayers to resolve C of E related problems, including answering inquiries about appeals, providing   appropriate forms and information, and referring taxpayers to other CCAO or Cook County departments, when necessary.
• Works under direct supervision to accomplish tasks and resolve most C of E related questions and problems for Valuations, Exempt, and Incentive filings.
• Refers complex Valuations, Exempt, and Incentive filing requests or problems to Legal Department management.
• Interacts with other operational units to provide taxpayer assistance, as assigned.
• Reviews C of E submissions to verify supporting documentation to process recommended tax bill.
• Processes, prints, and prepares C of E denials for mailing.
• Researches and verifies accuracy of contact information in iasWorld for issuance of C of E decisions.
• Prepares packets for the Board of Review to ensure accurate and timely completion.
• Prepares packets for Cook County State’s Attorney review to ensure accurate and timely completion.
• Confirms final calculations provided by Valuations, Exempt, and Incentive Analysts.
• Retrieves required supporting documentation from iasWorld for completion of Board of Review and Cook County State’s Attorney’s Office filings.

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

Minimum Qualifications

• High school diploma or GED certificate.
• Two (2) years of full-time customer service work experience.
• One (1) year of full-time work experience in finance, property taxation, assessment administration, real estate, title  insurance or a related field.

 Preferred Qualifications

• Associate’s degree or higher from an accredited college or university.
• A current CCAO employee with two (2) years of full-time experience in property taxation, assessments, appeals, exemptions, divisions, finance, or title insurance.

 Knowledge, Skills, Abilities and Other Characteristics

• Knowledge of CCAO operations, assessment practices, and exemption requirements, or the ability to attain such knowledge.
• Ability to knowledgeably and effectively communicate both orally and in writing.
• Ability to work with others; excellent interpersonal skills in dealing with co-workers and staff in a fast-paced, high-volume environment.
• Computer literacy in Microsoft Word and Excel with skill and efficiency in entering and retrieving data.
• Ability to interact and exercise patience with taxpayers and other members of the public to provide guidance and information regarding qualifications for real estate tax exemptions.

Physical Requirements

• Extended periods of time standing or sitting to assist staff at the taxpayer services counter.
• Visual acuity to review and edit written communications for long periods of time.
• Walking between offices and meetings may be required.
• Repetitive use of hands to handle and/or operate standard office equipment.
• Regular use of a telephone to communicate.
• Occasionally required to lift and carry up to thirty (30) pounds.
 

Annual Salary: $57,811       Grade: 14

This is an AFSCME 3835 Bargaining Unit Position

Benefits Package Includes:

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• You May Qualify for the Public Service Loan Forgiveness Program (PSLF)
• Hybrid Work Schedule (granted at the discretion of the Department Head – all CCAO employees are expected to live within a distance of Cook County that will allow them to work in the office as demanded by operational needs)

For or further information on our excellent benefits package, please click on the following link: 2025 Cook County Benefits

METHOD OF APPLICATION:

Internal Applicants Apply online at: https://cookcountyil.taleo.net/careersection/170/jobsearch.ftl?lang=en   

External Applicants Apply online at: https://cookcountyil.taleo.net/careersection/120/jobsearch.ftl?lang=en 

APPLICATION DEADLINE: Online submissions will close at 11:59pm on 09/29/2025.

Applications of eligible applicants will be retained for consideration for 12 months following receipt of application, or until this Notice of Job Opportunity is withdrawn, whichever occurs first.

On or before the final date for interviews, applicants must furnish Human Resources with sufficient proof of education (if applicable), designations/certifications, professional references, and photo identification.

ANY APPLICANT THAT FAILS TO COMPLY WITH ANY OF THE REQUIREMENTS OF THIS NOTICE OF JOB OPPORTUNITY WILL NOT BE CONSIDERED ELIGIBLE FOR THE POSITION.

The Office of the Cook County Assessor hires and promotes based on applicant qualifications and merit. The use of political factors as a condition of employment for the above job opportunity is prohibited. Any questions should be sent to Human Resources at 312-603-5115.

*All offers of employment are contingent upon satisfactory results of a criminal background check.*

(Current Cook County Assessor’s Office employees will not be subject to a criminal background check)

*You must be legally authorized to permanently work in the United States and without sponsorship.*

COOK COUNTY ASSESSOR’S OFFICE IS AN EQUAL OPPORTUNITY EMPLOYER

Last modified: July 12, 2024