HHR Technician

The HHR Technician plays a critical role in ensuring the smooth operation of our casino's technology infrastructure. This position provides comprehensive support for a diverse range of hardware and software, including:  HHR EGMs (Historical Horse Racing, Electronic Gaming Machines), CMS (Casino Management System), Casino IT networks, personal computers (PCs), Ticket Redemption and ATM machines, audio/visual (AV) equipment, surveillance system, access control systems and point-of-sale (POS) systems.  This position will work closely with the casino management team and 3rd party vendors, ensuring a well-functioning and reliable technological infrastructure for the casino.

• HHR EGMs:
  • Lead the installation and movement of HHR EGMs (Historical Horse Racing, Electronic Gaming Machines).  Coordinate vendors, regulatory process and connect machines to the casino CMS (Casino Management System)
  • Assist as needed on fixing issues that may arise on HHR EGMs
  • Retire HHR EGMs as needed
• CMS:
  • Become familiar with the CMS (Casino Management System)
  • Setup and maintain up to date HHR EGMs data in the CMS
  • Assist in running reports as needed for G2 Gaming Staff and 3rd party partners
  • Setup and configure CMS tools such as floor maps and jackpot notifications
• Ticket Redemption and ATM Machines:
  • Maintain functionality, address issues and work with 3rd party vendors on installs and upgrades.

Qualifications

• Minimum 2 years of experience in a related support role.
• Proficient in troubleshooting PC hardware and software issues.
• Experience with installing and supporting various software programs.\
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience in a casino or hospitality environment a plus.