Customer Success Manager
About Wellable
Wellable is an employee wellness and engagement company with offices in Boston, San Diego, and Washington, D.C. dedicated to unlocking individual potential and redefining the future of work by fostering a culture of recognition and well-being. Through an innovative blend of wellness technology, live events, and personalized rewards experiences, Wellable enables organizations to cultivate healthier, happier, and more engaged teams. The platform integrates with leading consumer wellness technologies, such as Fitbit, Apple Health, and Samsung Health, and supports custom programming, allowing each organization to build a wellness experience that best suits their unique culture and goals.
We have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. It is our people who are our greatest assets. Each employee brings a unique set of experiences and perspectives that enrich our company culture and allows Wellable to better serve its diverse customers.
Wellable's dedication to promoting diversity, multiculturalism, and inclusion is reflected in all our solutions. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all other fascinating characteristics that make us special.
Responsibilities
Client management
- Serve as the primary point of contact for a dedicated portfolio of clients, ensuring consistent, high-quality support and communication.
- Lead new clients through a smooth and efficient onboarding process to establish the foundation for long-term success.
- Provide expert guidance and training on platform best practices to help clients effectively manage their employee wellness programs.
- Cultivate positive relationships with the clients through a proactive, consultative, and high-touch approach.
- Drive client retention and growth by continuously identifying opportunities to increase program engagement and expand solution offerings over time.
Program management
- Assist clients in the design, development, and execution of their Wellable program.
- Conduct analytical reviews of client programs and develop strategic recommendations and action plans aligned with their goals and objectives.
- Prepare and present data-driven reports to communicate performance, trends, and areas for improvement.
- Effectively communicate product updates, feature enhancements, and engagement solutions across multiple channels, including phone and video conferencing.
Product support
- Lead the resolution of technical support for users of Wellable’s solutions.
- Serve as a subject matter expert for all Wellable technology and solutions.
What we’re looking for
- 1–3 years of professional work experience
- Ability to commute to the Boston, San Diego, or Washington D.C. office on Wednesdays and Thursdays
- Passion about health, wellness, and technology
- Clear and articulate communication skills (written and verbal)
- Ability to multi-task and perform effectively under pressure
- Ability to thrive in a fast-paced environment
- Strong organizational skills
- Strong attention to detail
- Self-starter and resourceful
- Ability to work cross-functionally within an organization and with external clients
- Proficiency in Microsoft Office (Word, Excel, and Outlook)
- Willingness to learn new programs specific to Wellable
Don’t have all of the formal requirements listed, but still think you’d knock this role out of the park? You are encouraged to apply if you feel you would be a fit for this role, despite not meeting every qualification.
Perks:
- Competitive salary
- Medical, dental & vision insurance
- 401(k) contributions
- Unlimited PTO
- Professional development stipend
- Casual work environment
- Hybrid work environment
- Company-catered lunch and snacks
- Quarterly social events (onsite and remote)
- Annual companywide onsite week at the Boston office
- Annual company retreat